Field Service Engineer/ Sr. Field Support Engineer

**Job Description:** As a Field Service Engineer, your main responsibility will be to attend vessels and shore-based sites for the installation, commissioning, troubleshooting, repair, and maintenance of advanced satellite communication systems and marine navigation equipment. You should have hands-on experience with gyro-stabilized antenna systems, including VSAT, FleetBroadband (FBB), Starlink, OneWeb, Iridium terminals, Citadel/Isat phones, Fleet Xpress, Firewall, IT, and NAVARINO Infinity systems. Additionally, proficiency in IT networking, hardware firewalls, and secure communication components is necessary. **Key Responsibilities:** - Perform installation, configuration, commissioning, and maintenance of satellite communication terminals and navigation systems onboard and onshore. - Work on gyro-stabilized antennas and terminal systems like VSAT, TVRO, FBB, Starlink, OneWeb, and Iridium Certus. - Configure and support Fleet Xpress and NAVARINO Infinity platforms, including LAN/WAN setups and traffic routing. - Set up and manage hardware firewalls, VLANs, VPNs, and secure network infrastructure. - Provide technical support for Citadel communications systems, including IsatPhone-based solutions. - Conduct fault diagnosis, repairs, hardware replacements, or software/firmware upgrades as needed. - Offer remote support and guidance to vessel crews for configuration or issue resolution. - Maintain documentation such as site visit reports, installation checklists, and system diagrams. - Collaborate with OEMs, remote engineers, and customer IT/security teams to resolve advanced issues. **Qualifications Required:** - Education: Degree/Diploma in Electronics, Telecommunications, IT, or Marine Engineering. - Experience: 3-5 years of relevant field experience in maritime satellite communications and/or navigation systems. - Hands-on expertise with systems like Intellian, Cobham, KVH, Starlink, and OneWeb terminals. - Strong knowledge of IP networking, routing, VLAN, DHCP, DNS, and security principles. - Familiarity with Linux-based systems, remote desktop tools, and command-line diagnostics (SSH, CLI). - Skills: OEM Certifications (e.g., Intellian, Cobham, KVH, Starlink, OneWeb), Cisco CCNA, CompTIA Network+, or equivalent. (Note: Additional details about the company were not provided in the job description.) **Job Description:** As a Field Service Engineer, your main responsibility will be to attend vessels and shore-based sites for the installation, commissioning, troubleshooting, repair, and maintenance of advanced satellite communication systems and marine navigation equipment. You should have hands-on experience with gyro-stabilized antenna systems, including VSAT, FleetBroadband (FBB), Starlink, OneWeb, Iridium terminals, Citadel/Isat phones, Fleet Xpress, Firewall, IT, and NAVARINO Infinity systems. Additionally, proficiency in IT networking, hardware firewalls, and secure communication components is necessary. **Key Responsibilities:** - Perform installation, configuration, commissioning, and maintenance of satellite communication terminals and navigation systems onboard and onshore. - Work on gyro-stabilized antennas and terminal systems like VSAT, TVRO, FBB, Starlink, OneWeb, and Iridium Certus. - Configure and support Fleet Xpress and NAVARINO Infinity platforms, including LAN/WAN setups and traffic routing. - Set up and manage hardware firewalls, VLANs, VPNs, and secure network infrastructure. - Provide technical support for Citadel communications systems, including IsatPhone-based solutions. - Conduct fault diagnosis, repairs, hardware replacements, or software/firmware upgrades as needed. - Offer remote support and guidance to vessel crews for configuration or issue resolution. - Maintain documentation such as site visit reports, installation checklists, and system diagrams. - Collaborate with OEMs, remote engineers, and customer IT/security teams to resolve advanced issues. **Qualifications Required:** - Education: Degree/Diploma in Electronics, Telecommunications, IT, or Marine Engineering. - Experience: 3-5 years of relevant field experience in maritime satellite communications and/or navigation systems. - Hands-on expertise with systems like Intellian, Cobham, KVH, Starlink, and OneWeb terminals. - Strong knowledge of IP networking, routing, VLAN, DHCP, DNS, and security principles. - Familiarity with Linux-based systems, remote desktop tools, and command-line diagnostics (SSH, CLI). - Skills: OEM Certifications (e.g., Intellian, Cobham, KVH, Starlink, OneWeb), Cisco CCNA, CompTIA Network+, or equivalent. (Note: Additional details about the company were not provided in the job description.)