Document Retrieval I-2

Role Overview: As a Document Retrieval II at Zelis, you will be responsible for contacting healthcare providers to request and obtain medical and billing documents. Additionally, you will provide training and mentorship for Document Retrieval I staff. Your role will involve successfully managing medical record claim audit requests, organizing and prioritizing claims daily, utilizing the AutoFax document retrieval platform efficiently, and maintaining awareness of and ensuring adherence to ZELIS standards regarding privacy. Key Responsibilities: - Manage medical record claim audit requests and facility itemized bill claim requests - Supervise 2 or more nurse auditor staff in the medical claim audit process - Contact healthcare providers via phone, fax, mail & e-mail for claims processing - Organize and prioritize claims daily for follow up of billing documents not received - Learn and process according to various provider/client stipulations - Utilize AutoFax document retrieval platform efficiently - Perform other related responsibilities as assigned - Maintain awareness of and ensure adherence to ZELIS standards regarding privacy Qualifications Required: - Foundational proficiency in requesting medical records and applicable documents - 2+ years of medical record experience or 1+ year prior DR I experience - Solid understanding of various types of medical documents - Strong verbal communication skills - Knowledge of MS Outlook, MS Word, & Internet Explorer - Strong prioritizing & organizational skills - Excellent customer service & telephone skills - Independence and accountability - Ability to follow detailed instructions on new assignments - Ability to manage and prioritize multiple tasks - Ability to work under pressure and meet deadlines - Attention to detail - Graduate with an Associates Degree being a plus Additional Company Details: Zelis is modernizing the healthcare financial experience in the United States by offering solutions that improve transparency, efficiency, and communication among all parties involved. In India, the team contributes to the development and implementation of innovative solutions while fostering a holistic workplace experience with hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations. Zelis is committed to diversity, equity, inclusion, and belonging, creating an environment where people can bring their authentic selves to work. Zelis is an equal opportunity employer and is dedicated to ensuring accessibility support throughout the application process. Role Overview: As a Document Retrieval II at Zelis, you will be responsible for contacting healthcare providers to request and obtain medical and billing documents. Additionally, you will provide training and mentorship for Document Retrieval I staff. Your role will involve successfully managing medical record claim audit requests, organizing and prioritizing claims daily, utilizing the AutoFax document retrieval platform efficiently, and maintaining awareness of and ensuring adherence to ZELIS standards regarding privacy. Key Responsibilities: - Manage medical record claim audit requests and facility itemized bill claim requests - Supervise 2 or more nurse auditor staff in the medical claim audit process - Contact healthcare providers via phone, fax, mail & e-mail for claims processing - Organize and prioritize claims daily for follow up of billing documents not received - Learn and process according to various provider/client stipulations - Utilize AutoFax document retrieval platform efficiently - Perform other related responsibilities as assigned - Maintain awareness of and ensure adherence to ZELIS standards regarding privacy Qualifications Required: - Foundational proficiency in requesting medical records and applicable documents - 2+ years of medical record experience or 1+ year prior DR I experience - Solid understanding of various types of medical documents - Strong verbal communication skills - Knowledge of MS Outlook, MS Word, & Internet Explorer - Strong prioritizing & organizational skills - Excellent customer service & telephone skills - Independence and accountability - Ability to follow detailed instructions on new assignments - Ability to manage and prioritize multiple tasks - Ability to work under pressure and meet deadlines - Attention to detail - Graduate with an Associates Degree being a plus Additional Company Details: Zelis is modernizing the healthcare financial experience in the United States by offering solutions that improve transparency, efficiency, and communication among all parties involved. In India, the team contributes to the development and implementation of innovative solutions while fostering a holistic workplace experience with hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations. Zelis is committed to diversity, equity, inclusion, and belonging, creating an env