Director, Project Management

As the Director of Project Management at Western Union in Pune, India, you will lead transformative Digital initiatives on a global scale. You will leverage your expertise in Digital technology, specifically in funds-in operations, to align initiatives with business strategy and ensure delivery excellence across various Digital platforms. Your role will involve collaborating closely with product, engineering, compliance, and operations teams to drive innovation and efficiency in customer transaction funding methods. **Key Responsibilities:** - Mentor and develop a global team of project and program managers with a focus on Digital domain knowledge and delivery excellence. - Provide executive-level updates on the status of Digital programs, highlighting key metrics such as authorization rates, funding success, and latency. - Champion continuous improvement in Digital technology delivery processes, utilizing agile methodologies and data-driven decision-making. - Identify and mitigate risks related to Digital processing, transaction integrity, fraud prevention, and system scalability. - Oversee the successful delivery of Digital-related projects, ensuring they are completed on time, within budget, and meet quality standards. - Drive PI planning and roadmap execution for initiatives involving Digital gateways, acquiring banks, digital wallets, and real-time Digital networks. - Partner with product, engineering, and compliance teams to deliver scalable, secure, and efficient Digital solutions across multiple geographies. - Lead the execution of technology programs focused on Digital capabilities, ensuring alignment with business goals and regulatory requirements. **Qualifications Required:** - Bachelors degree in business administration, Computer Science, Information Systems, or a related field, with 15+ years of progressive management experience, including large-scale project and personnel management. - Minimum of 5 years of experience in the Digital domain, with a strong understanding of funds-in operations, Digital gateways, acquiring banks, and digital wallets. - Proficiency in Microsoft Office/Google products and familiarity with Digital analytics tools such as Power BI or Tableau. - Ability to interpret, adapt, and occasionally deviate from established practices and procedures for new Digital-related situations and problems. - Strong interpersonal skills, leadership abilities, and the capacity to work collaboratively with individuals at all levels within the organization on Digital projects. - Excellent written and oral communication skills, particularly in translating complex payment technology concepts for technical and non-technical audiences. - Demonstrated experience leading cross-functional teams in delivering Digital technology solutions across multiple geographies. - Certification such as PMI-PMP, PMI-ACP, SAFe, or other relevant Technology certifications will be a plus. In addition to the above responsibilities and qualifications, Western Union emphasizes in-person collaboration, learning, and ideation for value creation through common ways of working. The company values diversity and commits to providing an inclusive culture that celebrates unique backgrounds and perspectives while reflecting the communities served. Accommodations will be provided during the recruitment process, following applicable laws. Join Western Union's diverse and customer-centric team to drive the future of financial services and access a rewarding career with a great compensation package. To learn more about the company's purpose and people, visit https://careers.westernunion.com/. *Estimated Job Posting End Date:* 11-11-2025 As the Director of Project Management at Western Union in Pune, India, you will lead transformative Digital initiatives on a global scale. You will leverage your expertise in Digital technology, specifically in funds-in operations, to align initiatives with business strategy and ensure delivery excellence across various Digital platforms. Your role will involve collaborating closely with product, engineering, compliance, and operations teams to drive innovation and efficiency in customer transaction funding methods. **Key Responsibilities:** - Mentor and develop a global team of project and program managers with a focus on Digital domain knowledge and delivery excellence. - Provide executive-level updates on the status of Digital programs, highlighting key metrics such as authorization rates, funding success, and latency. - Champion continuous improvement in Digital technology delivery processes, utilizing agile methodologies and data-driven decision-making. - Identify and mitigate risks related to Digital processing, transaction integrity, fraud prevention, and system scalability. - Oversee the successful delivery of Digital-related projects, ensuring they are completed on time, within budget, and meet quality standards. - Drive PI planning and roadmap execution for initiatives involving Dig