Desktop Support

As a Helpdesk Site Engineer, your role involves providing technical support and assistance to users both on-site and remotely. You will be responsible for diagnosing and troubleshooting hardware and software issues, managing network configurations, and ensuring the smooth operation of IT systems. **Key Responsibilities:** - Provide technical support for hardware, software, and network issues. - Diagnose and resolve technical problems related to desktops, laptops, printers, and other peripherals. - Configure and install IT hardware and software, including operating systems and applications. - Manage and support network infrastructure. - Document and track issues using a ticketing system, ensuring timely resolution. - Collaborate with other IT team members to resolve complex issues. - Maintain a high level of customer satisfaction through effective communication and problem-solving. - Be ready to travel and support branch offices within the city. - Possess knowledge in Zscaler, MDM, & Windows Patching. **Qualifications:** - Bachelors degree, experience in Information Technology, or a related field. - Experience as a Helpdesk Engineer or in a similar technical support role. - Knowledge of Windows and operating systems. - Familiarity with network protocols and configurations (TCP/IP, DNS, DHCP). - Excellent problem-solving and communication skills. - Ability to work independently and as part of a team. As a Helpdesk Site Engineer, you should have proficiency in troubleshooting hardware and software issues, experience with remote desktop applications and helpdesk software, ability to explain technical concepts to non-technical users, good communication skills, and excellent organizational and time-management skills. As a Helpdesk Site Engineer, your role involves providing technical support and assistance to users both on-site and remotely. You will be responsible for diagnosing and troubleshooting hardware and software issues, managing network configurations, and ensuring the smooth operation of IT systems. **Key Responsibilities:** - Provide technical support for hardware, software, and network issues. - Diagnose and resolve technical problems related to desktops, laptops, printers, and other peripherals. - Configure and install IT hardware and software, including operating systems and applications. - Manage and support network infrastructure. - Document and track issues using a ticketing system, ensuring timely resolution. - Collaborate with other IT team members to resolve complex issues. - Maintain a high level of customer satisfaction through effective communication and problem-solving. - Be ready to travel and support branch offices within the city. - Possess knowledge in Zscaler, MDM, & Windows Patching. **Qualifications:** - Bachelors degree, experience in Information Technology, or a related field. - Experience as a Helpdesk Engineer or in a similar technical support role. - Knowledge of Windows and operating systems. - Familiarity with network protocols and configurations (TCP/IP, DNS, DHCP). - Excellent problem-solving and communication skills. - Ability to work independently and as part of a team. As a Helpdesk Site Engineer, you should have proficiency in troubleshooting hardware and software issues, experience with remote desktop applications and helpdesk software, ability to explain technical concepts to non-technical users, good communication skills, and excellent organizational and time-management skills.