Customer Support Engineer Building Automation Systems (BAS) / ELV System

As a Customer Support Engineer for Building Management System (BMS) / Automation in Mumbai or Navi Mumbai, your key responsibilities will include: - Providing expert technical support to the sales team during pre-sales activities. - Understanding client needs and delivering tailored, cost-effective BMS solutions. - Assisting with technical sizing, product selection, and solution design. - Collaborating with sales representatives and customers to present effective technical solutions. - Participating in customer meetings and technical discussions to support deal closure. - Handling post-sales technical support and issue resolution. - Preparing accurate, timely technical and commercial quotations in coordination with the Regional Sales Manager. - Tracking quotation outcomes including win rates and response times. - Negotiating with vendors for competitive pricing and product availability. - Reviewing and validating customer purchase orders. - Ensuring purchase orders align with submitted offers and coordinating for necessary amendments. - Handing over clean and complete orders to the Sales Operations Manager for execution. - Working closely with internal teams (sales, operations, and engineering) to ensure seamless project execution. - Assisting dealers and regional managers in customer meetings and negotiations. - Contributing to achieving and exceeding regional sales targets. Qualifications and Skills required for this role: - Engineering degree in Electrical, Electronics, or Mechanical disciplines. - 2-5 years of experience in BMS, HVAC, or ELV systems. - Strong technical background with a customer-first approach. - Excellent communication, presentation, and problem-solving skills. - Proficiency in MS Office Suite (Excel, Word, PowerPoint, Project). - Knowledge of commercial terms and contract handling. Preferred qualifications include familiarity with PLC/DDC systems and BMS software applications, as well as prior experience with product sizing, equipment selection, and vendor management. As a Customer Support Engineer for Building Management System (BMS) / Automation in Mumbai or Navi Mumbai, your key responsibilities will include: - Providing expert technical support to the sales team during pre-sales activities. - Understanding client needs and delivering tailored, cost-effective BMS solutions. - Assisting with technical sizing, product selection, and solution design. - Collaborating with sales representatives and customers to present effective technical solutions. - Participating in customer meetings and technical discussions to support deal closure. - Handling post-sales technical support and issue resolution. - Preparing accurate, timely technical and commercial quotations in coordination with the Regional Sales Manager. - Tracking quotation outcomes including win rates and response times. - Negotiating with vendors for competitive pricing and product availability. - Reviewing and validating customer purchase orders. - Ensuring purchase orders align with submitted offers and coordinating for necessary amendments. - Handing over clean and complete orders to the Sales Operations Manager for execution. - Working closely with internal teams (sales, operations, and engineering) to ensure seamless project execution. - Assisting dealers and regional managers in customer meetings and negotiations. - Contributing to achieving and exceeding regional sales targets. Qualifications and Skills required for this role: - Engineering degree in Electrical, Electronics, or Mechanical disciplines. - 2-5 years of experience in BMS, HVAC, or ELV systems. - Strong technical background with a customer-first approach. - Excellent communication, presentation, and problem-solving skills. - Proficiency in MS Office Suite (Excel, Word, PowerPoint, Project). - Knowledge of commercial terms and contract handling. Preferred qualifications include familiarity with PLC/DDC systems and BMS software applications, as well as prior experience with product sizing, equipment selection, and vendor management.