Customer Success Specialist / Project Associate

As a Customer Success Specialist at EduBrisk, your role will involve developing and maintaining strong, long-term relationships with students and teachers who use our educational technology platforms. You will serve as the primary point of contact for clients, addressing their inquiries, concerns, and feedback promptly and professionally. Your proactive engagement with clients will include understanding their goals, challenges, and usage patterns to ensure they derive maximum value from our products. Key Responsibilities: - Establish and nurture relationships with clients, including students and teachers, to provide exceptional service and support. - Guide clients through smooth onboarding processes, assisting with platform setup and configuration. - Conduct comprehensive training sessions for individuals and groups to enhance their understanding and utilization of our tools. - Provide timely technical support to troubleshoot and resolve client issues efficiently. - Collaborate with the technical support team to prioritize and resolve complex technical issues. - Develop and implement success plans tailored to each client's unique needs and objectives. - Monitor client satisfaction and usage metrics for continuous improvement and proactive issue resolution. - Gather and communicate client feedback to inform product development enhancements. - Promote the value and benefits of our products and services to drive adoption and retention. - Conduct sales calls with potential clients, presenting our solutions and services as beneficial for their needs. - Offer consultative guidance to prospective clients to highlight the value propositions of our educational technology platforms. - Identify and pursue opportunities for upselling and cross-selling additional products or services to existing clients. Project Management and Coordination: - Manage multiple client implementation and success projects simultaneously to ensure timely delivery and achievement of objectives. - Coordinate with cross-functional teams to execute client projects effectively. - Develop project plans, track progress, manage risks, and ensure milestones are achieved within agreed timelines. - Prepare project reports and communicate updates to internal teams and clients. Qualifications: - Bachelor's degree in Education, Business, Communications, or related field. - Proven experience in customer-facing roles, preferably in the education or technology sector. - Strong interpersonal and communication skills, with the ability to engage clients of diverse backgrounds effectively. - Excellent problem-solving abilities and a proactive approach to addressing client needs. - Familiarity with educational technology platforms and a passion for leveraging technology to enhance learning experiences. - Ability to work independently and collaboratively within a cross-functional team environment. - Experience with CRM software (e.g., Salesforce) and proficiency in Microsoft Office suite. Preferred Qualifications: - Experience in a B2B customer success or account management role, specifically within the EdTech industry. - Knowledge of learning management systems, virtual classroom tools, and other educational software solutions. - Familiarity with instructional design principles and pedagogical best practices. - Certification in customer success management or related field (e.g., CSPO, CSM). If you are a dedicated and experienced Customer Success Specialist looking for a challenging role in an edtech firm, please submit your resume and cover letter highlighting your teaching experience and philosophy on language instruction to hr@edubrisk.com. EduBrisk is dedicated to providing integrated knowledge and learning solutions for schools and educational institutions, transforming them towards the future of education. Our collaborative efforts have resulted in the development of an innovative digital teaching and learning platform for teachers, students, and parents. We aim to create a conducive environment for learning and growth. Expected Salary Package: 25,000 to 40,000 p.m. (based on skill, experience, and capability) As a Customer Success Specialist at EduBrisk, your role will involve developing and maintaining strong, long-term relationships with students and teachers who use our educational technology platforms. You will serve as the primary point of contact for clients, addressing their inquiries, concerns, and feedback promptly and professionally. Your proactive engagement with clients will include understanding their goals, challenges, and usage patterns to ensure they derive maximum value from our products. Key Responsibilities: - Establish and nurture relationships with clients, including students and teachers, to provide exceptional service and support. - Guide clients through smooth onboarding processes, assisting with platform setup and configuration. - Conduct comprehensive training sessions for individuals and groups to enhance their understandin