Customer Success Executive

As a Customer Success & Account Manager at Brandintelle, a leading SaaS product company specializing in marketing automation solutions, you will play a crucial role in driving customer satisfaction, retention, and growth for our B2B SaaS products. Your primary responsibilities will include: - Building and maintaining strong customer relationships to enhance retention and satisfaction. - Monitoring account health, conducting risk analysis, and proactively addressing issues. - Gathering, analyzing, and prioritizing customer requirements to ensure product alignment. - Managing the entire customer lifecycle from onboarding to renewal and expansion. - Conducting product demonstrations and training sessions for customers. - Managing client queries through internal ticketing and bug-tracker systems. - Coordinating with Development, Product, QA, and Marketing teams to efficiently relay client feedback. - Supporting in the implementation of compliance-based processes through structured vendor onboarding procedures. Qualifications required for this role include: - Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. - Proven experience in Customer Success, Account Management, or similar roles within a B2B SaaS environment. - Strong understanding of the Software Development Life Cycle (SDLC). - Experience in requirement gathering, analysis, ideation, and prioritization. Preferred Skills: - Client Relationship Management and Customer Engagement - Customer Onboarding & Training Ticketing - Issue Resolution and Cross-functional Collaboration & Stakeholder Communication - CRM Tools & Reporting Data-driven & Feedback & Feature Prioritization Dashboard If you are a Computer Science Engineering student with a minimum of 2 years of experience, you are encouraged to apply for this role. Brandintelle offers a competitive salary package for the right candidate. Join us in our mission to deliver exceptional value to our clients and foster long-term partnerships. As a Customer Success & Account Manager at Brandintelle, a leading SaaS product company specializing in marketing automation solutions, you will play a crucial role in driving customer satisfaction, retention, and growth for our B2B SaaS products. Your primary responsibilities will include: - Building and maintaining strong customer relationships to enhance retention and satisfaction. - Monitoring account health, conducting risk analysis, and proactively addressing issues. - Gathering, analyzing, and prioritizing customer requirements to ensure product alignment. - Managing the entire customer lifecycle from onboarding to renewal and expansion. - Conducting product demonstrations and training sessions for customers. - Managing client queries through internal ticketing and bug-tracker systems. - Coordinating with Development, Product, QA, and Marketing teams to efficiently relay client feedback. - Supporting in the implementation of compliance-based processes through structured vendor onboarding procedures. Qualifications required for this role include: - Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. - Proven experience in Customer Success, Account Management, or similar roles within a B2B SaaS environment. - Strong understanding of the Software Development Life Cycle (SDLC). - Experience in requirement gathering, analysis, ideation, and prioritization. Preferred Skills: - Client Relationship Management and Customer Engagement - Customer Onboarding & Training Ticketing - Issue Resolution and Cross-functional Collaboration & Stakeholder Communication - CRM Tools & Reporting Data-driven & Feedback & Feature Prioritization Dashboard If you are a Computer Science Engineering student with a minimum of 2 years of experience, you are encouraged to apply for this role. Brandintelle offers a competitive salary package for the right candidate. Join us in our mission to deliver exceptional value to our clients and foster long-term partnerships.