Customer Success Architect (Cyber Security Domain)

As a Forcepoint Enterprise Customer Success Architect (CSA), you will play a crucial role in the Customer Success team by focusing on delivering Forcepoint's Cyber-Security cloud and on-premise platforms and services to our valued customers. Your responsibilities will start from the pre-sales stage, where you will collaborate with customers to understand their needs and establish success goals for the adoption of Forcepoint solutions into their security operations and cyber-strategies. Your role will involve providing technical consultation to address specific cyber-security challenges and risks faced by our largest customers, driving adoption, ensuring renewals, and identifying expansion opportunities. Additionally, you will serve as a customer advocate by delivering feedback to the Forcepoint platform and software services engineering and product management teams. **Responsibilities:** - Work closely with Customer Success Managers and customers to provide technical strategy and guidance for Enterprise customer accounts with complex needs. - Build and maintain strong relationships with customer accounts at all levels to deliver a premium experience. - Conduct regular Solution Reviews with clients to offer strategic and tactical observations and recommendations for Forcepoint solution usage and adoption. - Consult on complex use cases, integrations, and best practices. - Collaborate cross-functionally to provide client feedback to Product Management, Technical Support, and Sales teams. - Represent Forcepoint on customer and partner webinars as an industry and product expert. - Analyze data and experiences to drive new outcomes and identify areas for improvement in the customer experience. - Assist in creating documentation for internal and external use for continual learning and improvement. - Demonstrate a good understanding of network security, data security, or insider threat security concepts, use cases, and supporting technologies. **Qualifications:** - Bachelor's degree in Computer Science, Engineering, or a related field. - 4-5 years of experience in technical implementation roles such as Technical Account Management, Professional Services, Engineering, or a related field. - Strong problem-solving skills and ability to drive conclusions from first principles and new situations. - Excellent communication and interpersonal skills to collaborate with audiences at all levels. - Ability to work collaboratively in a team environment. - Eagerness to learn and adapt in a fast-paced environment. **Core Competencies:** - **Commitment:** Passionate about customer satisfaction and delivering results as promised. - **Communication:** Effective communication at all levels, including Executive leadership. - **Service Orientation:** Providing world-class service and support through effective task management and issue ownership. - **Cross-Functional Thinking:** Managing, understanding, and prioritizing multiple functions simultaneously. - **Process Orientation:** Following and improving processes to ensure consistent outputs. - **Creativity:** Solving problems creatively and thinking outside the box when necessary. - **Attention to Detail:** Caring about the little things for customers and ensuring accurate information capture. As a Forcepoint Enterprise Customer Success Architect (CSA), you will play a crucial role in the Customer Success team by focusing on delivering Forcepoint's Cyber-Security cloud and on-premise platforms and services to our valued customers. Your responsibilities will start from the pre-sales stage, where you will collaborate with customers to understand their needs and establish success goals for the adoption of Forcepoint solutions into their security operations and cyber-strategies. Your role will involve providing technical consultation to address specific cyber-security challenges and risks faced by our largest customers, driving adoption, ensuring renewals, and identifying expansion opportunities. Additionally, you will serve as a customer advocate by delivering feedback to the Forcepoint platform and software services engineering and product management teams. **Responsibilities:** - Work closely with Customer Success Managers and customers to provide technical strategy and guidance for Enterprise customer accounts with complex needs. - Build and maintain strong relationships with customer accounts at all levels to deliver a premium experience. - Conduct regular Solution Reviews with clients to offer strategic and tactical observations and recommendations for Forcepoint solution usage and adoption. - Consult on complex use cases, integrations, and best practices. - Collaborate cross-functionally to provide client feedback to Product Management, Technical Support, and Sales teams. - Represent Forcepoint on customer and partner webinars as an industry and product expert. - Analyze data and experiences to drive new outcomes and identify areas for improvement in the customer experience.