Customer Service Executive - Service Delivery & Management

As a member of the Tata Communications team, you will be responsible for all operations and troubleshooting related to installation support and network service configuration. Your role is crucial in delivering results that directly impact the successful completion of projects as per business requirements. Key Responsibilities: - Ensure completion of configuration tasks for Enterprise/Wholesale customers with clean deployments within the SLAs. - Conduct change management, turnup, and migration requests. - Perform standard testing and troubleshooting of installs/activation post Provisioning. - Validate wiring connections and schedule dispatches with field operations. - Regularly participate in important projects or activities as a full contributing team member. - Ensure all installation functions are performed in a timely fashion to meet agreed SLAs/KPIs. - Perform escalation management when necessary and in case the project is in jeopardy. Qualifications and Experience: - Relevant experience in network infrastructure project management and on-field experience. Desired Skill Sets: - Understanding of Provisioning process, Telephone, Internet, Data, Service Activation. - Knowledge in switch and router configuration. Kindly note: The Job Description provided focuses on operational responsibilities related to installation support and network service configuration at Tata Communications. As a member of the Tata Communications team, you will be responsible for all operations and troubleshooting related to installation support and network service configuration. Your role is crucial in delivering results that directly impact the successful completion of projects as per business requirements. Key Responsibilities: - Ensure completion of configuration tasks for Enterprise/Wholesale customers with clean deployments within the SLAs. - Conduct change management, turnup, and migration requests. - Perform standard testing and troubleshooting of installs/activation post Provisioning. - Validate wiring connections and schedule dispatches with field operations. - Regularly participate in important projects or activities as a full contributing team member. - Ensure all installation functions are performed in a timely fashion to meet agreed SLAs/KPIs. - Perform escalation management when necessary and in case the project is in jeopardy. Qualifications and Experience: - Relevant experience in network infrastructure project management and on-field experience. Desired Skill Sets: - Understanding of Provisioning process, Telephone, Internet, Data, Service Activation. - Knowledge in switch and router configuration. Kindly note: The Job Description provided focuses on operational responsibilities related to installation support and network service configuration at Tata Communications.