Communications and Network Engineer

As a Technical Support Engineer at CBTS, you will be responsible for providing dedicated customer service and technical support for CBTS business products consumed by a strategic Enterprise customer. This includes but is not limited to Broadworks, WebEx, Microsoft Teams, Meraki, VeloCloud, and PDUs. Your role will also involve collaboration with CBTS AWS and CBTS Patching Engineers. You will be required to speak directly to customer resources and CBTS resources via an inbound call center during critical outage bridges to address a wide variety of technical issues and requests. Your main responsibilities will include: - Providing technical support for voice and data business products provided by CBTS - Incident management, task management, change management - Proactive platform stability monitoring Qualifications required for this role include: - Bachelor's degree in Information Technology or related field of study preferred - ITIL Foundations Certification Required - Net+ Required, CCENT Preferred - Cisco CCNA Certification Required - WebEx and Microsoft Teams experience Preferred You should have a minimum of 3 years of experience in a Service Desk and/or Technical Support environment, as well as 3 years of experience in VoIP and Network Engineering in a Managed Service Provider or similar workspace. Experience in Data Center and Enterprise Routing and Switching is also required. Other qualifications include: - Ability to troubleshoot large enterprise networks - Experience supporting network security devices and Encryption devices - Proven experience working with Network Management and Analysis tools - Experience working with VoIP Networking and Cloud Networking - Familiarity with Cisco Broadworks, Cisco Meraki, VMware, Palo Alto, SASE, and any other SDWAN vendor - Experience with Azure, AWS and/or GCP is a plus - Excellent written and oral communication skills - Ability to translate technical information into clear communication for technical and non-technical audiences - Strong understanding of Information Technology and computing systems - Solid networking fundamentals - Familiarity with Microsoft applications such as Windows operating system, Office applications, Outlook, and SharePoint - Familiarity with ServiceNow Management System - Desire for self-directed education regarding IP, Networking, and VOIP technologies - Ability to assist others while meeting individual performance goals - Ability to work remotely In this role, you will primarily perform in an office or remote environment. Join CBTS to be a part of transforming business initiatives with comprehensive technology solutions. As a Technical Support Engineer at CBTS, you will be responsible for providing dedicated customer service and technical support for CBTS business products consumed by a strategic Enterprise customer. This includes but is not limited to Broadworks, WebEx, Microsoft Teams, Meraki, VeloCloud, and PDUs. Your role will also involve collaboration with CBTS AWS and CBTS Patching Engineers. You will be required to speak directly to customer resources and CBTS resources via an inbound call center during critical outage bridges to address a wide variety of technical issues and requests. Your main responsibilities will include: - Providing technical support for voice and data business products provided by CBTS - Incident management, task management, change management - Proactive platform stability monitoring Qualifications required for this role include: - Bachelor's degree in Information Technology or related field of study preferred - ITIL Foundations Certification Required - Net+ Required, CCENT Preferred - Cisco CCNA Certification Required - WebEx and Microsoft Teams experience Preferred You should have a minimum of 3 years of experience in a Service Desk and/or Technical Support environment, as well as 3 years of experience in VoIP and Network Engineering in a Managed Service Provider or similar workspace. Experience in Data Center and Enterprise Routing and Switching is also required. Other qualifications include: - Ability to troubleshoot large enterprise networks - Experience supporting network security devices and Encryption devices - Proven experience working with Network Management and Analysis tools - Experience working with VoIP Networking and Cloud Networking - Familiarity with Cisco Broadworks, Cisco Meraki, VMware, Palo Alto, SASE, and any other SDWAN vendor - Experience with Azure, AWS and/or GCP is a plus - Excellent written and oral communication skills - Ability to translate technical information into clear communication for technical and non-technical audiences - Strong understanding of Information Technology and computing systems - Solid networking fundamentals - Familiarity with Microsoft applications such as Windows operating system, Office applications, Outlook, and SharePoint - Familiarity with ServiceNow Management System - Desire for self-directed education regarding IP, Networking, and VOIP t