Business Operations Analyst

Join Us as a Business Operations Analyst! Are you ready to make a significant impact in an innovative environment At ORBCOMM, we're on the hunt for a Business Operations Analyst who thrives in a fast-paced, agile setting. This role is not just about managing customer processes; it's about transforming ideas into action and driving our mission forward! As a proactive Business Operations Analyst, you'll be an integral part of our dynamic Shared Services team, playing a handson role in shaping how we deliver accurate, scalable, and reliable billing operations for enterprise customers. You'll work at the intersection of data, finance, and technology, owning complex B2B billing processes, interpreting service contracts, and transforming large datasets into clear insights through dashboards and reporting. This role offers meaningful exposure to crossfunctional collaboration with Sales, Customer Success, Finance, and Technical teams, while giving you the opportunity to standardize, automate, and improve processes that have real business impact. This role is based out of our Hyderabad, India office. We operate in a hybrid work environment, requiring a minimum of four (4) days per week onsite, with the option to work remotely one (1) day per week. With a hybrid schedule, you'll be able to collaborate in person and build strong relationships with our team. **What You'll Do** - Own and validate billing and account data for enterprise-level clients, ensuring high accuracy - Process billing information accurately, including data review, reconciliation, and formatting for invoicing - Process complex B2B billing using advanced Excel tools, including VBA and Macros - Experience working with large datasets 100k records - Experience with data lake visualization tools like Power BI and Tableau - Interpret service contracts and ensure alignment with internal billing structures and rate models - Collaborate with Sales, CSMs, Finance, and Technical teams to align on contract terms, invoicing readiness, and data integrity - Build dashboards and reports to communicate KPIs, billing health, and financial metrics to stakeholders - Serve as a key contributor in standardizing and automating billing processes - Proactively identify inefficiencies and lead initiatives for process improvements - Maintain clear documentation (SOPs) for recurring workflows and reporting protocols - Communicate with internal 'Account Managers' and 'Conception Coordinators' to align expectations and resolve discrepancies - Support audit and compliance functions with reliable billing data and contract documentation **Who You Are** You're a strategic thinker with a knack for operational excellence, ready to tackle multiple priorities with agility and grace. If you have: A bachelor's degree in Finance, Business Administration, or related field (or equivalent experience) 3 to 5 years of experience in business operations, enterprise billing, or financial analytics, preferably in B2B tech environments Strong Excel (including VBA/Macros) and data analysis capabilities Experience with data warehouses/lakes, ERP software, or other financial applications Strong analytical, organizational, and problem-solving skills Excellent written and verbal communication skills Critical thinking, detail orientation, and the ability to own deliverables end-to-end High level of accuracy and attention to detail Leverage AI-enabled tools and automation to support daily tasks and productivity Commitment to continuous learning in digital and AI literacy **The Benefits Of Working Here** A career with ORBCOMM offers a unique opportunity to grow your skills and expand your expertise in a collaborative, innovative environment. Beyond being part of an exceptional team, we provide a competitive, locally relevant benefits package designed to support our employees around the world. Benefits vary by location and include health and wellness coverage, paid time off, retirement or savings programs, flexible work arrangements, insurance coverage, lifestyle perks, and access to employee discountshelping you thrive both professionally and personally. **About Us** At ORBCOMM, we're pioneers in IoT technology that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors, including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change at! Ready to Join Us We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you're seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCO