Brand & Product Trainer

You will be responsible for driving Adoption, Retention & Satisfaction for Customer Success by performing the following key responsibilities: - Measure, analyze, and improve CSAT by addressing pain points and optimizing user experience. - Track usage patterns, identify low-adoption schools, and implement targeted intervention plans based on data-driven insights. - Build strong relationships with key stakeholders (principals, teachers) to drive long-term retention and customer advocacy. - Collaborate with internal teams such as Sales, Product, and Training to align customer success strategies with business goals. - Utilize proficiency in data analysis and reporting to analyze user trends and CSAT metrics for optimizing customer success efforts. Qualifications required for this role include: - Post-Graduate degree preferred - 8-9 years of experience in driving Adoption, Retention & Satisfaction for Customer Success. You will be responsible for driving Adoption, Retention & Satisfaction for Customer Success by performing the following key responsibilities: - Measure, analyze, and improve CSAT by addressing pain points and optimizing user experience. - Track usage patterns, identify low-adoption schools, and implement targeted intervention plans based on data-driven insights. - Build strong relationships with key stakeholders (principals, teachers) to drive long-term retention and customer advocacy. - Collaborate with internal teams such as Sales, Product, and Training to align customer success strategies with business goals. - Utilize proficiency in data analysis and reporting to analyze user trends and CSAT metrics for optimizing customer success efforts. Qualifications required for this role include: - Post-Graduate degree preferred - 8-9 years of experience in driving Adoption, Retention & Satisfaction for Customer Success.