Wireless / Sd-Wan / Lan-Wan Engineer

As an L2 Wireless / SD-WAN / LAN-WAN Engineer with 5+ years of experience in enterprise network operations, your role will involve providing Level 2 technical support, troubleshooting network issues, monitoring performance, and ensuring network availability across enterprise environments. Key Responsibilities: - Provide Level 2 support for Wireless, SD-WAN, LAN, and WAN infrastructure. - Diagnose and troubleshoot network incidents, outages, and performance issues within SLA timelines. - Configure, monitor, and maintain routers, switches, wireless controllers, access points, and SD-WAN devices. - Handle incident management, problem management, and escalation support for complex network issues. - Perform root cause analysis for recurring network problems and suggest preventive measures. - Support network changes, upgrades, patching, and implementation activities. - Monitor network health, bandwidth utilization, and device availability using network monitoring tools. - Work closely with L1, L3, vendors, and cross-functional teams for issue resolution. - Maintain accurate documentation for network diagrams, configurations, SOPs, and incident records. - Ensure compliance with security standards, policies, and operational procedures. Required Skills: - Strong knowledge of LAN/WAN networking concepts - Hands-on experience in Wireless technologies and troubleshooting - Experience with SD-WAN solutions - Good understanding of: - Routing protocols: BGP, OSPF, EIGRP - Switching technologies: VLAN, STP, EtherChannel - WAN technologies and circuit troubleshooting - Wireless controllers, access points, SSID, RF basics - VPN, ACL, NAT, DHCP, DNS - Experience working on Cisco routers, switches, and wireless devices - Good understanding of network monitoring and ticketing tools - Strong troubleshooting and analytical skills - Valuable verbal and written communication skills Required Qualifications: - Bachelors degree in Computer Science, Information Technology, Electronics, or related field - CCNA certification (Original/Valid certification is mandatory) - 5+ years of relevant experience in network operations/support Preferred Skills: - Experience with enterprise-grade SD-WAN platforms - Exposure to ITIL-based support environment - Knowledge of firewall and network security concepts - Experience in handling major incident calls and change implementation As an L2 Wireless / SD-WAN / LAN-WAN Engineer, you are expected to demonstrate problem-solving ability, ownership, and accountability. Team collaboration, ability to work in shifts and under pressure, and a customer-focused approach are key competencies for this role. Please note: - Health insurance coverage for self, spouse, and kids. - Long-term benefit savings plan with employer matching contributions. - Opportunities for professional development and advancement within the organization. As an L2 Wireless / SD-WAN / LAN-WAN Engineer with 5+ years of experience in enterprise network operations, your role will involve providing Level 2 technical support, troubleshooting network issues, monitoring performance, and ensuring network availability across enterprise environments. Key Responsibilities: - Provide Level 2 support for Wireless, SD-WAN, LAN, and WAN infrastructure. - Diagnose and troubleshoot network incidents, outages, and performance issues within SLA timelines. - Configure, monitor, and maintain routers, switches, wireless controllers, access points, and SD-WAN devices. - Handle incident management, problem management, and escalation support for complex network issues. - Perform root cause analysis for recurring network problems and suggest preventive measures. - Support network changes, upgrades, patching, and implementation activities. - Monitor network health, bandwidth utilization, and device availability using network monitoring tools. - Work closely with L1, L3, vendors, and cross-functional teams for issue resolution. - Maintain accurate documentation for network diagrams, configurations, SOPs, and incident records. - Ensure compliance with security standards, policies, and operational procedures. Required Skills: - Strong knowledge of LAN/WAN networking concepts - Hands-on experience in Wireless technologies and troubleshooting - Experience with SD-WAN solutions - Good understanding of: - Routing protocols: BGP, OSPF, EIGRP - Switching technologies: VLAN, STP, EtherChannel - WAN technologies and circuit troubleshooting - Wireless controllers, access points, SSID, RF basics - VPN, ACL, NAT, DHCP, DNS - Experience working on Cisco routers, switches, and wireless devices - Good understanding of network monitoring and ticketing tools - Strong troubleshooting and analytical skills - Valuable verbal and written communication skills Required Qualifications: - Bachelors degree in Computer Science, Information Technology, Electronics, or related field - CCNA certification (Original/Valid certification is mandatory) - 5+ years of relev