Urgent | Front Office Executive
Makoto HR Solutions
Thane, Mumbai City • 3 weeks ago
Experience: 2 to 7 Yrs
vacancy: 2
PREMIUM
Deal of the Day
--:--:--
A recruiter messaged CVX24 Premium users few seconds ago.
Upgrade to CVX24 Premium: Only $2.49
- Free Resume Writing
-
Get a Verified Blue tick
- See who viewed your profile
- Unlimited chat with recruiters
- Rank higher in recruiter searches
- Get up to 10× more recruiter visibility
- Get practical interview tips and guidance
- Receive verified recruiter messages directly
- Unlock hidden jobs, not visible to free users
$4.99
$2.49
🔥 50% OFF
Activate
$4.99
$2.49
all inc.
(Validity: 6 Months. After payment confirmation we will reach out to you)
Enter Your Details
Job Description
JOB OPENING WITH AN MNC
Designation : Front Office Executive
Location : Mumbai
Salary : 30,000 - 33,000 in hand per month
Key Responsibilities :
- To receive and log calls/complaints/requests from residents and customers.
- To ensure logging in all the complaints in the helpdesk software.
- To assign the queries / complaints to technical and soft services team immediately for resolution.
- To track and close the complaints in coordination with respective stakeholders.
- To ensure consistent and timely responses to customers within defined TAT.
- To escalate unresolved complaints and queries to concerned authority for closure.
- To prepare daily MIS of queries and complaint along with analysis and share with client and site lead.
- To generate and analyse report of complaints log v/s TAT, ageing, escalations on monthly basis.
- To deal politely with all the stakeholders to understand their concerns, queries, grievances.
Interested Candidate can share their resume on sharvari@makoto.co.in or 9152285611.
Skills Required
Posted on: April 1, 2026
Relevant Jobs
Step 2 of 2