Technical Support Trainee

As an IT Support Intern at TecSight, you will be part of the IT Support team, gaining hands-on experience in technical troubleshooting, system maintenance, and end-user support. Your role will involve assisting in daily IT operations, hardware/software configuration, and network monitoring to ensure smooth technology operations across the organization. **Key Responsibilities** - Provide technical support to employees for hardware, software, and network-related issues. - Assist in installing, configuring, and maintaining computer systems and peripheral devices. - Help with user account creation, password resets, and access management. - Support troubleshooting for printers, emails, VPNs, and connectivity issues. - Monitor and log IT requests in the ticketing system for timely resolution. - Maintain inventory records of IT assets and assist with equipment setup for new joiners. - Collaborate with the IT team to ensure data security and compliance with company policies. **Qualifications** - Final-year student or recent graduate in Information Technology, Computer Science, or related field. - Basic understanding of computer hardware, operating systems, and networking. - Strong problem-solving, analytical, and communication skills. - Ability to multitask, prioritize, and follow standard procedures. - Prior internship or exposure to IT support is an added advantage. In this role, you will gain end-to-end exposure to IT support operations in a corporate environment. You will have hands-on experience with system configuration, troubleshooting, and helpdesk tools. Additionally, you will acquire knowledge of network management, security practices, and asset handling, while developing your communication and collaboration skills for supporting cross-functional teams. Please note that the tools you will be using include Operating Systems such as Windows, macOS, and Linux, Support & Ticketing Tools like Jira, Freshservice, or equivalent, Communication & Collaboration platforms such as Slack, Microsoft Teams, Google Workspace, and Security & Monitoring tools like antivirus software, VPN, and internal monitoring systems. Join TecSight IT Services as an IT Support Intern to kickstart your career in Information Technology and gain invaluable real-world experience in a supportive and dynamic environment. As an IT Support Intern at TecSight, you will be part of the IT Support team, gaining hands-on experience in technical troubleshooting, system maintenance, and end-user support. Your role will involve assisting in daily IT operations, hardware/software configuration, and network monitoring to ensure smooth technology operations across the organization. **Key Responsibilities** - Provide technical support to employees for hardware, software, and network-related issues. - Assist in installing, configuring, and maintaining computer systems and peripheral devices. - Help with user account creation, password resets, and access management. - Support troubleshooting for printers, emails, VPNs, and connectivity issues. - Monitor and log IT requests in the ticketing system for timely resolution. - Maintain inventory records of IT assets and assist with equipment setup for new joiners. - Collaborate with the IT team to ensure data security and compliance with company policies. **Qualifications** - Final-year student or recent graduate in Information Technology, Computer Science, or related field. - Basic understanding of computer hardware, operating systems, and networking. - Strong problem-solving, analytical, and communication skills. - Ability to multitask, prioritize, and follow standard procedures. - Prior internship or exposure to IT support is an added advantage. In this role, you will gain end-to-end exposure to IT support operations in a corporate environment. You will have hands-on experience with system configuration, troubleshooting, and helpdesk tools. Additionally, you will acquire knowledge of network management, security practices, and asset handling, while developing your communication and collaboration skills for supporting cross-functional teams. Please note that the tools you will be using include Operating Systems such as Windows, macOS, and Linux, Support & Ticketing Tools like Jira, Freshservice, or equivalent, Communication & Collaboration platforms such as Slack, Microsoft Teams, Google Workspace, and Security & Monitoring tools like antivirus software, VPN, and internal monitoring systems. Join TecSight IT Services as an IT Support Intern to kickstart your career in Information Technology and gain invaluable real-world experience in a supportive and dynamic environment.