Technical Support and Systems Analyst

As an Infrastructure Engineer at our company, your role will involve assisting in building, maintaining, and troubleshooting our rapidly expanding infrastructure. Working alongside other engineers, you will ensure the highest levels of performance and manage any issues that may arise. You will have a good understanding of Infrastructure monitoring, exposure to ticketing tools, and possess excellent problem-solving skills, applying a logical approach to issue resolution. Key Responsibilities: - Good exposure to ticketing tools and infrastructure monitoring for server and application performance. - Basic knowledge of SAP, M365, SCCM, Backup, Network monitoring tools, MS-Office, MS Teams, etc. - Basic Active Directory management including user and group management. - Knowledge of file permissions and file management tasks. - Configuration of network printers in servers. - System monitoring, user authorization, transport management (SAP), and Spool Administrator tasks. - Basic knowledge of creating and disabling Office 365 mailboxes and SAP user management. - Providing solutions to global users for IT infrastructure and application issues using ticketing tools. - Ready to work in 24/7 shifts and extend working hours when necessary. - Escalation to L2 & L3 support promptly and adhere to shift timings and handover processes. - Record technical issues and solutions in logs, create technical documentation and manuals. - Ensure timely resolution of tickets per SLA and escalate as needed. - Continuously enhance your skill set to stay updated with industry trends. - Coordinate with Local IT of all branches to handle security issues and IT security-related alerts following SOC procedures. Qualifications: - Bachelor's degree in Computer Science or related field. - Experience in configuring, monitoring, and troubleshooting systems. - Strong scripting and technical skills. If you are interested in this position, it is mandatory that you are able to communicate in Italian language. As an Infrastructure Engineer at our company, your role will involve assisting in building, maintaining, and troubleshooting our rapidly expanding infrastructure. Working alongside other engineers, you will ensure the highest levels of performance and manage any issues that may arise. You will have a good understanding of Infrastructure monitoring, exposure to ticketing tools, and possess excellent problem-solving skills, applying a logical approach to issue resolution. Key Responsibilities: - Good exposure to ticketing tools and infrastructure monitoring for server and application performance. - Basic knowledge of SAP, M365, SCCM, Backup, Network monitoring tools, MS-Office, MS Teams, etc. - Basic Active Directory management including user and group management. - Knowledge of file permissions and file management tasks. - Configuration of network printers in servers. - System monitoring, user authorization, transport management (SAP), and Spool Administrator tasks. - Basic knowledge of creating and disabling Office 365 mailboxes and SAP user management. - Providing solutions to global users for IT infrastructure and application issues using ticketing tools. - Ready to work in 24/7 shifts and extend working hours when necessary. - Escalation to L2 & L3 support promptly and adhere to shift timings and handover processes. - Record technical issues and solutions in logs, create technical documentation and manuals. - Ensure timely resolution of tickets per SLA and escalate as needed. - Continuously enhance your skill set to stay updated with industry trends. - Coordinate with Local IT of all branches to handle security issues and IT security-related alerts following SOC procedures. Qualifications: - Bachelor's degree in Computer Science or related field. - Experience in configuring, monitoring, and troubleshooting systems. - Strong scripting and technical skills. If you are interested in this position, it is mandatory that you are able to communicate in Italian language.