Support Engineer

As a Technical Support Engineer at our company, you will be responsible for investigating, diagnosing, and resolving complex technical issues reported by customers and internal stakeholders. You will communicate directly with customers in a clear, professional, and empathetic manner to accurately understand technical challenges and manage expectations. Your role will involve analyzing, troubleshooting, and optimizing SQL queries, stored procedures, and overall database performance. Additionally, you will develop and maintain Python scripts and automation tools for diagnostics, data analysis, and internal workflow improvements. Collaborating with product and engineering teams to escalate and resolve defects, performance bottlenecks, and system issues while advocating for customer needs will also be part of your responsibilities. Creating and maintaining clear technical documentation and knowledge base articles for internal and external audiences, building strong customer relationships, mentoring junior engineers, and participating in on-call rotations are essential aspects of this role. Key Responsibilities: - Investigate, diagnose, and resolve complex technical issues reported by customers and internal stakeholders. - Communicate directly with customers in a clear, professional, and empathetic manner. - Analyze, troubleshoot, and optimize SQL queries, stored procedures, and overall database performance. - Develop and maintain Python scripts and automation tools for diagnostics, data analysis, and internal workflow improvements. - Collaborate with product and engineering teams to escalate and resolve defects, performance bottlenecks, and system issues. - Create and maintain clear technical documentation and knowledge base articles. - Build strong customer relationships by leading technical discussions and troubleshooting sessions. - Mentor junior engineers and contribute to standardizing troubleshooting and data analysis practices. - Participate in on-call rotations and support critical incident response when required. Qualifications Required: - Minimum 5+ years of experience in Technical Support Engineering, DevOps, Site Reliability, or backend engineering roles. - Expert-level proficiency in SQL, including PostgreSQL, MySQL, or similar relational databases. - Strong experience in diagnosing production issues involving databases, APIs, and backend systems. - Hands-on experience with Python scripting for automation, diagnostics, or data processing. - Solid understanding of system performance analysis, logging, and troubleshooting methodologies. - Excellent written and verbal communication skills with demonstrated customer-facing experience. - Ability to manage multiple priorities and work effectively in high-pressure production environments. As a Technical Support Engineer at our company, you will be responsible for investigating, diagnosing, and resolving complex technical issues reported by customers and internal stakeholders. You will communicate directly with customers in a clear, professional, and empathetic manner to accurately understand technical challenges and manage expectations. Your role will involve analyzing, troubleshooting, and optimizing SQL queries, stored procedures, and overall database performance. Additionally, you will develop and maintain Python scripts and automation tools for diagnostics, data analysis, and internal workflow improvements. Collaborating with product and engineering teams to escalate and resolve defects, performance bottlenecks, and system issues while advocating for customer needs will also be part of your responsibilities. Creating and maintaining clear technical documentation and knowledge base articles for internal and external audiences, building strong customer relationships, mentoring junior engineers, and participating in on-call rotations are essential aspects of this role. Key Responsibilities: - Investigate, diagnose, and resolve complex technical issues reported by customers and internal stakeholders. - Communicate directly with customers in a clear, professional, and empathetic manner. - Analyze, troubleshoot, and optimize SQL queries, stored procedures, and overall database performance. - Develop and maintain Python scripts and automation tools for diagnostics, data analysis, and internal workflow improvements. - Collaborate with product and engineering teams to escalate and resolve defects, performance bottlenecks, and system issues. - Create and maintain clear technical documentation and knowledge base articles. - Build strong customer relationships by leading technical discussions and troubleshooting sessions. - Mentor junior engineers and contribute to standardizing troubleshooting and data analysis practices. - Participate in on-call rotations and support critical incident response when required. Qualifications Required: - Minimum 5+ years of experience in Technical Support Engineering, DevOps, Site Reliability, or backend engineering roles. - E