Staff Inbound Product Manager

As a Product Manager at ServiceNow, you will be executing on a holistic Customer Engagement strategy to deliver a best-in-class experience for end users. Your main responsibility will be delivering capabilities for customers and agents on chat and messaging channels. You will collaborate closely with other Product Managers within the Customer Engagement product and the broader ServiceNow workflows. Your role will require a unique blend of skills such as researching and capturing requirements, representing the customer's voice, maintaining roadmaps, and balancing strategy with execution. Key Responsibilities: - Research and capture requirements in Product Definition documents - Represent the customer's voice to technology and user experience design teams - Maintain roadmaps and continuous backlog for new features - Influence teams through vision and passion to deliver on timelines - Strive for perfection and set a high bar for quality in experience design and technology In this role, you will translate product strategy into product capabilities, manage them from concept to delivery, create market-validated use cases, and collaborate with researchers and designers on defining and testing innovative ideas. You will also validate product designs with customers and enterprise stakeholders, create storyboards and wireframes, collaborate with engineering on release management, and work with Sales, Marketing, Services, and Support for successful release and adoption. Qualifications: - Experience in integrating AI into work processes - 8+ years of overall experience with 4+ years of product management experience - Strong customer focus, stakeholder empathy, and growth mindset - High energy, self-starter with an aptitude for learning new technologies - Excellent written and oral communication skills - Strong background in CRM, Omnichannel, and Conversational AI ServiceNow is an equal opportunity employer, providing an accessible and inclusive experience for all candidates. If you require accommodation during the application process, please contact [HIDDEN TEXT] for assistance. As a Product Manager at ServiceNow, you will be executing on a holistic Customer Engagement strategy to deliver a best-in-class experience for end users. Your main responsibility will be delivering capabilities for customers and agents on chat and messaging channels. You will collaborate closely with other Product Managers within the Customer Engagement product and the broader ServiceNow workflows. Your role will require a unique blend of skills such as researching and capturing requirements, representing the customer's voice, maintaining roadmaps, and balancing strategy with execution. Key Responsibilities: - Research and capture requirements in Product Definition documents - Represent the customer's voice to technology and user experience design teams - Maintain roadmaps and continuous backlog for new features - Influence teams through vision and passion to deliver on timelines - Strive for perfection and set a high bar for quality in experience design and technology In this role, you will translate product strategy into product capabilities, manage them from concept to delivery, create market-validated use cases, and collaborate with researchers and designers on defining and testing innovative ideas. You will also validate product designs with customers and enterprise stakeholders, create storyboards and wireframes, collaborate with engineering on release management, and work with Sales, Marketing, Services, and Support for successful release and adoption. Qualifications: - Experience in integrating AI into work processes - 8+ years of overall experience with 4+ years of product management experience - Strong customer focus, stakeholder empathy, and growth mindset - High energy, self-starter with an aptitude for learning new technologies - Excellent written and oral communication skills - Strong background in CRM, Omnichannel, and Conversational AI ServiceNow is an equal opportunity employer, providing an accessible and inclusive experience for all candidates. If you require accommodation during the application process, please contact [HIDDEN TEXT] for assistance.