Staff - Experienced - Automation & Media AI Engineer

As a Staff - Experienced - Automation & Media AI Engineer at Teamware Solutions, a division of Quantum Leap Consulting Pvt Ltd, you will be responsible for providing L3 support for automation and media AI tools. Your role will involve troubleshooting, ticket-based support, minor enhancements execution, and documentation/runbooks. You will work with tools such as Roots Automation, HeyGen, ServiceNow, and have a basic understanding of cloud services like AWS. Key Responsibilities: - Provide L3 support for automation workflows - Monitor workflows and respond to incidents and tickets - Perform break-fix troubleshooting and root cause analysis - Validate end-to-end processes and document runbooks - Support ITIL processes, change management, and operational discipline - Communicate effectively with stakeholders and collaborate with team members Qualifications Required: - 5-10 years of experience in automation and media AI engineering - Proficiency in automation workflow production support - Experience with workflow monitoring and incident management - Strong analytical skills for root cause analysis - Knowledge of ITIL processes and runbook documentation - Ability to optimize workflows and monitor performance - Nice to have skills include familiarity with Roots Automation, HeyGen, ServiceNow, AWS cloud, and AWS certification Please note that the role is based in Bangalore with a hybrid work mode and flexibility in shift timings from 2:00 PM to 11:00 PM. An immediate to 20 days notice period is preferred for this position. If you are interested, the fastest way to connect is through LinkedIn. As a Staff - Experienced - Automation & Media AI Engineer at Teamware Solutions, a division of Quantum Leap Consulting Pvt Ltd, you will be responsible for providing L3 support for automation and media AI tools. Your role will involve troubleshooting, ticket-based support, minor enhancements execution, and documentation/runbooks. You will work with tools such as Roots Automation, HeyGen, ServiceNow, and have a basic understanding of cloud services like AWS. Key Responsibilities: - Provide L3 support for automation workflows - Monitor workflows and respond to incidents and tickets - Perform break-fix troubleshooting and root cause analysis - Validate end-to-end processes and document runbooks - Support ITIL processes, change management, and operational discipline - Communicate effectively with stakeholders and collaborate with team members Qualifications Required: - 5-10 years of experience in automation and media AI engineering - Proficiency in automation workflow production support - Experience with workflow monitoring and incident management - Strong analytical skills for root cause analysis - Knowledge of ITIL processes and runbook documentation - Ability to optimize workflows and monitor performance - Nice to have skills include familiarity with Roots Automation, HeyGen, ServiceNow, AWS cloud, and AWS certification Please note that the role is based in Bangalore with a hybrid work mode and flexibility in shift timings from 2:00 PM to 11:00 PM. An immediate to 20 days notice period is preferred for this position. If you are interested, the fastest way to connect is through LinkedIn.