Sr Application Support Engineer

As a Sr. Application Support Engineer at Barclays, you will play a crucial role in evolving the digital landscape and ensuring unparalleled customer experiences through cutting-edge technology. Your responsibilities will include: - Providing technical support for the service management function to resolve more complex issues for a specific client or group of clients. - Developing the support model and service offering to enhance service to customers and stakeholders. - Executing preventative maintenance tasks on hardware and software and utilizing monitoring tools/metrics to identify and address potential issues. - Maintaining a knowledge base with detailed documentation of resolved cases for future reference and knowledge sharing. - Analyzing system logs, error messages, and user reports to identify root causes of hardware, software, and network issues and providing resolutions. - Proactively assessing support activities, implementing automations for stability and efficiency, and tuning monitoring tools and alerting systems. Qualifications required for this role: - Experience with Unix, Oracle-PLSQL, Java, Tomcat, Cloud-based solutions (AWS, Azure, aPaas/OpenShift/APIs), APM (ITRS and/or APPD), and scheduling tools (TWS and/or Autosys). - Good communication, analytical, troubleshooting, and problem-solving skills. - Highly valued skills may include knowledge of virtual environments, private/public cloud concepts, any programming language, automation exposure, Hadoop, and Quantexa skills. This role is based out of Pune. As a member of the team, you are expected to advise and influence decision-making, contribute to policy development, and take responsibility for operational effectiveness. You will collaborate closely with other functions/business divisions and lead a team performing complex tasks. If the position has leadership responsibilities, you are expected to demonstrate clear leadership behaviours such as listening, inspiring, aligning across the enterprise, and developing others. All colleagues at Barclays are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset to Empower, Challenge, and Drive. As a Sr. Application Support Engineer at Barclays, you will play a crucial role in evolving the digital landscape and ensuring unparalleled customer experiences through cutting-edge technology. Your responsibilities will include: - Providing technical support for the service management function to resolve more complex issues for a specific client or group of clients. - Developing the support model and service offering to enhance service to customers and stakeholders. - Executing preventative maintenance tasks on hardware and software and utilizing monitoring tools/metrics to identify and address potential issues. - Maintaining a knowledge base with detailed documentation of resolved cases for future reference and knowledge sharing. - Analyzing system logs, error messages, and user reports to identify root causes of hardware, software, and network issues and providing resolutions. - Proactively assessing support activities, implementing automations for stability and efficiency, and tuning monitoring tools and alerting systems. Qualifications required for this role: - Experience with Unix, Oracle-PLSQL, Java, Tomcat, Cloud-based solutions (AWS, Azure, aPaas/OpenShift/APIs), APM (ITRS and/or APPD), and scheduling tools (TWS and/or Autosys). - Good communication, analytical, troubleshooting, and problem-solving skills. - Highly valued skills may include knowledge of virtual environments, private/public cloud concepts, any programming language, automation exposure, Hadoop, and Quantexa skills. This role is based out of Pune. As a member of the team, you are expected to advise and influence decision-making, contribute to policy development, and take responsibility for operational effectiveness. You will collaborate closely with other functions/business divisions and lead a team performing complex tasks. If the position has leadership responsibilities, you are expected to demonstrate clear leadership behaviours such as listening, inspiring, aligning across the enterprise, and developing others. All colleagues at Barclays are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset to Empower, Challenge, and Drive.