Service Delivery Support Engineer Level 1

As a Service Delivery Support Engineer (L1) at NTT DATA, your role is crucial in ensuring the operational continuity of our clients' IT infrastructure and systems. Your responsibilities include: - Being the first point of contact for clients, handling technical incidents and problems efficiently to meet service level agreement conditions. - Proactively monitoring client infrastructure, identifying issues, and providing timely support through telephonic, ITSM ticket, or chat channels. - Performing maintenance activities like patching and configuration changes to ensure smooth system operations. - Working across multiple technology domains such as Cloud, Security, Networking, Applications, or Collaboration. - Updating and creating knowledge articles, optimizing work processes, and supporting project work when required. - Contributing to disaster recovery functions and tests to safeguard client data. - Ensuring seamless shift changes with thorough handovers for service continuity. - Reporting and escalating incidents as needed for comprehensive resolutions. - Prioritizing a positive client experience by understanding their needs and delivering efficient solutions. To excel in this role, you should have: - Entry-level experience in troubleshooting and support within a medium to large ICT organization. - Basic knowledge of management agents, redundancy concepts, and ITIL processes. - Proficiency in using ITSM tools and handling tickets promptly based on defined SOPs. - Ability to plan activities in advance, adapt to changing circumstances, and communicate effectively across different cultures. - Proficiency in active listening techniques, maintaining a positive outlook in pressurized environments, and willingness to work hard when necessary. - A bachelor's degree in IT or Computing (or equivalent work experience). About NTT DATA: NTT DATA is a global business and technology services leader committed to accelerating client success through responsible innovation. With expertise in AI, digital infrastructure, cloud, security, and more, we help organizations move confidently into the digital future. As an Equal Opportunity Employer, we value diversity and provide a discrimination-free environment for all employees. Join us to grow your career in a global team dedicated to positive impact and innovation. Apply now and be a part of our exciting journey. As a Service Delivery Support Engineer (L1) at NTT DATA, your role is crucial in ensuring the operational continuity of our clients' IT infrastructure and systems. Your responsibilities include: - Being the first point of contact for clients, handling technical incidents and problems efficiently to meet service level agreement conditions. - Proactively monitoring client infrastructure, identifying issues, and providing timely support through telephonic, ITSM ticket, or chat channels. - Performing maintenance activities like patching and configuration changes to ensure smooth system operations. - Working across multiple technology domains such as Cloud, Security, Networking, Applications, or Collaboration. - Updating and creating knowledge articles, optimizing work processes, and supporting project work when required. - Contributing to disaster recovery functions and tests to safeguard client data. - Ensuring seamless shift changes with thorough handovers for service continuity. - Reporting and escalating incidents as needed for comprehensive resolutions. - Prioritizing a positive client experience by understanding their needs and delivering efficient solutions. To excel in this role, you should have: - Entry-level experience in troubleshooting and support within a medium to large ICT organization. - Basic knowledge of management agents, redundancy concepts, and ITIL processes. - Proficiency in using ITSM tools and handling tickets promptly based on defined SOPs. - Ability to plan activities in advance, adapt to changing circumstances, and communicate effectively across different cultures. - Proficiency in active listening techniques, maintaining a positive outlook in pressurized environments, and willingness to work hard when necessary. - A bachelor's degree in IT or Computing (or equivalent work experience). About NTT DATA: NTT DATA is a global business and technology services leader committed to accelerating client success through responsible innovation. With expertise in AI, digital infrastructure, cloud, security, and more, we help organizations move confidently into the digital future. As an Equal Opportunity Employer, we value diversity and provide a discrimination-free environment for all employees. Join us to grow your career in a global team dedicated to positive impact and innovation. Apply now and be a part of our exciting journey.