Senior UX Insights Specialist

As a Senior UX researcher, you will play a critical role in enhancing user experience through the strategic use of data and research insights. You will collaborate closely with the UX team and cross-functional partners, embedding a rigorous research perspective into strategic decisions that drive both user and business value. **Key Responsibilities:** - Drive User-Centric Improvements - Champion Research in Strategic Decisions - Support UX Team - Lead Knowledge Sharing - Shape UX Strategy - Conduct In-Depth Research - Stay Ahead of Industry Trends - Advocate for Research and Design Excellence **Qualifications Required:** - 5+ years of experience working within an in-house research team or relevant work experience - Experience in quantitative and qualitative research methods - Experience writing reports and internal communications - Excellent communication and analytical skills - Proven ability to work independently and collaborate with a cross-functional team - Experience with agile process and delivery models - A rigorous approach to documentation and organization - Tools: Pendo, User Testing, Hotjar, Figjam, User Zoom, Jira, ChatGPT, Perplexity, Helpscout, Google Workspace, Quicksight, Miro, FigJam, Dovetail, Maze **Bonus Points:** - SaaS experience - A versatile thinker comfortable working with ambiguity In this role, you will be responsible for driving user-centric improvements, championing research in strategic decisions, supporting the UX team, leading knowledge sharing, shaping UX strategy, conducting in-depth research, staying ahead of industry trends, and advocating for research and design excellence. As a Senior UX researcher, you will play a critical role in enhancing user experience through the strategic use of data and research insights. You will collaborate closely with the UX team and cross-functional partners, embedding a rigorous research perspective into strategic decisions that drive both user and business value. **Key Responsibilities:** - Drive User-Centric Improvements - Champion Research in Strategic Decisions - Support UX Team - Lead Knowledge Sharing - Shape UX Strategy - Conduct In-Depth Research - Stay Ahead of Industry Trends - Advocate for Research and Design Excellence **Qualifications Required:** - 5+ years of experience working within an in-house research team or relevant work experience - Experience in quantitative and qualitative research methods - Experience writing reports and internal communications - Excellent communication and analytical skills - Proven ability to work independently and collaborate with a cross-functional team - Experience with agile process and delivery models - A rigorous approach to documentation and organization - Tools: Pendo, User Testing, Hotjar, Figjam, User Zoom, Jira, ChatGPT, Perplexity, Helpscout, Google Workspace, Quicksight, Miro, FigJam, Dovetail, Maze **Bonus Points:** - SaaS experience - A versatile thinker comfortable working with ambiguity In this role, you will be responsible for driving user-centric improvements, championing research in strategic decisions, supporting the UX team, leading knowledge sharing, shaping UX strategy, conducting in-depth research, staying ahead of industry trends, and advocating for research and design excellence.