Senior Manager-Operations

As an Operations & Strategy Manager, you will collaborate with R&D IT Value Streams, cross-functional teams, and business units to gather requirements and document them clearly. You will analyze data from multiple sources to generate actionable insights for strategic decision-making. It will be your responsibility to map and streamline processes to eliminate bottlenecks and inefficiencies, driving continuous improvement initiatives. Additionally, you will develop strategic plans, conduct feasibility studies, and manage demand forecasting. Building and maintaining strategic relationships with value streams and collaborators to align with evolving needs will also be a key aspect of your role. Leading AI adoption and automation strategies within the team, managing risks as the SPOC for GITC risks, and ensuring timely identification and resolution are essential tasks. You will drive initiatives aligned with the R&D IT Scorecard, establishing performance metrics to track progress and oversee multiple projects by planning, organizing, and coordinating resources, timelines, and deliverables effectively. Using data-driven insights for informed decision-making and creative problem-solving, as well as optimizing resource utilization and identifying opportunities for cost savings, are critical responsibilities. Essential Skills/Experience: - Over 15 years of experience with expertise in strong analytical and critical thinking skills to interpret complex data, develop strategic plans, and communicate effectively. - Familiarity with agile methodologies, experience with global teams, and knowledge of budgeting and financial planning for service delivery. - Proficiency in process improvement, re-engineering, and understanding of pharmaceutical and regulatory processes and requirements. - IT quality and service management, and hands-on experience with ServiceNow (SNOW) modules. - Team-oriented with a passion for collaboration, flexibility during critical issues, and certifications in ITIL, PMI-ACP, Scrum, or SaFE are advantageous. Education: Management degree from a recognized Business school (Mandatory) As an Operations & Strategy Manager, you will collaborate with R&D IT Value Streams, cross-functional teams, and business units to gather requirements and document them clearly. You will analyze data from multiple sources to generate actionable insights for strategic decision-making. It will be your responsibility to map and streamline processes to eliminate bottlenecks and inefficiencies, driving continuous improvement initiatives. Additionally, you will develop strategic plans, conduct feasibility studies, and manage demand forecasting. Building and maintaining strategic relationships with value streams and collaborators to align with evolving needs will also be a key aspect of your role. Leading AI adoption and automation strategies within the team, managing risks as the SPOC for GITC risks, and ensuring timely identification and resolution are essential tasks. You will drive initiatives aligned with the R&D IT Scorecard, establishing performance metrics to track progress and oversee multiple projects by planning, organizing, and coordinating resources, timelines, and deliverables effectively. Using data-driven insights for informed decision-making and creative problem-solving, as well as optimizing resource utilization and identifying opportunities for cost savings, are critical responsibilities. Essential Skills/Experience: - Over 15 years of experience with expertise in strong analytical and critical thinking skills to interpret complex data, develop strategic plans, and communicate effectively. - Familiarity with agile methodologies, experience with global teams, and knowledge of budgeting and financial planning for service delivery. - Proficiency in process improvement, re-engineering, and understanding of pharmaceutical and regulatory processes and requirements. - IT quality and service management, and hands-on experience with ServiceNow (SNOW) modules. - Team-oriented with a passion for collaboration, flexibility during critical issues, and certifications in ITIL, PMI-ACP, Scrum, or SaFE are advantageous. Education: Management degree from a recognized Business school (Mandatory)