Senior Consultant - IT Learning Operations

Role Overview: You will be joining as a Senior Consultant - IT Learning Operations at Flex's Chennai location. In this role, you will be responsible for instructional design execution, training operations, and providing IT operations support to IT leadership. Your main tasks will include collaborating with IT management, stakeholders, and learning teams to support eLearning development, training delivery, reporting, and operational governance. Key Responsibilities: - Support the design, development, and maintenance of eLearning modules in various formats. - Coordinate with Subject Matter Experts (SMEs) to ensure content alignment with IT and business requirements. - Review instructional content for quality, consistency, and adherence to learning standards. - Assist in creating storyboards, learning assets, job aids, and reference materials. - Plan, schedule, and coordinate IT training programs, including various learning formats. - Manage training calendars, participant communications, attendance tracking, and completion reporting. - Coordinate with vendors, trainers, and internal teams for smooth execution of training initiatives. - Maintain accurate training records, dashboards, and compliance documentation. - Act as a generalist across IT operations, supporting leadership with coordination, reporting, and operational activities. - Prepare management presentations, reports, dashboards, and trackers for leadership reviews and governance forums. - Support IT leadership with data analysis, follow-ups, action tracking, and cross-team coordination. - Assist in process documentation, SOP creation, and operational improvements across IT functions. - Work closely with IT management teams to provide operational support and understand priorities. - Serve as a point of contact for learning-related and operational queries. - Support alignment across global and regional IT stakeholders as required. Qualifications Required: - Bachelors degree or masters degree in related fields. - 10 - 15 years of overall experience in Instructional Design, eLearning development, training coordination, learning operations, and IT operations or IT program support. - Strong working knowledge of Instructional Design principles, learning delivery models, and proficiency in Microsoft Office tools. - Experience in preparing executive-ready decks, trackers, and operational reports. - Strong communication, stakeholder management skills, high attention to detail, ability to manage multiple priorities, proactive and organized approach in a fast-paced IT environment. - Exposure to IT environments, digital transformation programs, or enterprise learning initiatives is advantageous. - Certification or formal training in Instructional Design or Learning & Development is a plus. Additional Company Details: Flex provides health insurance and PTO benefits for the great work you provide. They cover all costs associated with the application, interview, or offer process. Flex is an Equal Opportunity Employer that does not discriminate based on various factors including age, race, religion, gender, disability, and more. They also provide reasonable accommodations for qualified applicants with disabilities to participate in the selection process. Role Overview: You will be joining as a Senior Consultant - IT Learning Operations at Flex's Chennai location. In this role, you will be responsible for instructional design execution, training operations, and providing IT operations support to IT leadership. Your main tasks will include collaborating with IT management, stakeholders, and learning teams to support eLearning development, training delivery, reporting, and operational governance. Key Responsibilities: - Support the design, development, and maintenance of eLearning modules in various formats. - Coordinate with Subject Matter Experts (SMEs) to ensure content alignment with IT and business requirements. - Review instructional content for quality, consistency, and adherence to learning standards. - Assist in creating storyboards, learning assets, job aids, and reference materials. - Plan, schedule, and coordinate IT training programs, including various learning formats. - Manage training calendars, participant communications, attendance tracking, and completion reporting. - Coordinate with vendors, trainers, and internal teams for smooth execution of training initiatives. - Maintain accurate training records, dashboards, and compliance documentation. - Act as a generalist across IT operations, supporting leadership with coordination, reporting, and operational activities. - Prepare management presentations, reports, dashboards, and trackers for leadership reviews and governance forums. - Support IT leadership with data analysis, follow-ups, action tracking, and cross-team coordination. - Assist in process documentation, SOP creation, and operational improvements across IT functions. - Work closely with IT management teams to provide operation