Senior Business Insight Manager

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. TaskUs has a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. TaskUs started with a vision to create a different breed of Business Processing Outsourcing (BPO). The culture at TaskUs emphasizes constant motion, exploring new technologies, readiness to handle challenges, and consistency in an ever-changing world. **Key Responsibilities** - **Strategic Transformation Leadership** - Define and lead enterprise transformation programs focusing on cost reduction, process efficiency, and quality improvement. - Align transformation initiatives with strategic business objectives to drive outcomes around productivity, billable utilization, SLA adherence, and CX metrics. - **AI/ML-Driven Innovation** - Identify and lead use cases for machine learning, generative AI, NLP, predictive analytics, and automation across key functions. - Partner with internal teams to develop AI/ML solutions and deployments. - **Process Reengineering** - Conduct value stream mapping and process simulations to uncover optimization opportunities. - Develop and track transformation KPIs such as AHT, TAT, Idle Time, Utilization, Attrition, and Forecast Accuracy. - **Cross-functional Program Execution** - Collaborate with business leaders and stakeholders to roll out initiatives with measurable ROI. - Manage complex transformation roadmaps with agile governance and risk mitigation. - **Capability Building & Change Management** - Drive organizational maturity in digital transformation and AI literacy. - Lead Center of Excellence for AI-augmented operations and continuous improvement. **Required Qualifications** - Bachelors degree in Engineering, Computer Science, or a related field. - 8+ years of experience in BPO / KPO / Shared Services with ownership of large-scale transformation projects. - 5+ years of experience leading AI/ML initiatives with understanding of model lifecycle, deployment, and AI governance. - Proficiency in tools like Python, SQL, Power BI/Tableau, and exposure to AI platforms. - Strong command over automation technologies like RPA tools. **Preferred Traits** - Strategic thinker with a problem-solving mindset. - Strong leadership presence with the ability to influence C-level stakeholders. - Excellent communication and storytelling skills. - Comfortable operating in fast-paced and ambiguous environments. TaskUs does not solicit money during the application process. Inclusive and equitable practices are upheld, and TaskUs is committed to providing equal access to opportunities. If you need accommodations during the hiring process, please inform us. Explore career opportunities at TaskUs through the provided URL. TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. TaskUs has a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. TaskUs started with a vision to create a different breed of Business Processing Outsourcing (BPO). The culture at TaskUs emphasizes constant motion, exploring new technologies, readiness to handle challenges, and consistency in an ever-changing world. **Key Responsibilities** - **Strategic Transformation Leadership** - Define and lead enterprise transformation programs focusing on cost reduction, process efficiency, and quality improvement. - Align transformation initiatives with strategic business objectives to drive outcomes around productivity, billable utilization, SLA adherence, and CX metrics. - **AI/ML-Driven Innovation** - Identify and lead use cases for machine learning, generative AI, NLP, predictive analytics, and automation across key functions. - Partner with internal teams to develop AI/ML solutions and deployments. - **Process Reengineering** - Conduct value stream mapping and process simulations to uncover optimization opportunities. - Develop and track transformation KPIs such as AHT, TAT, Idle Time, Utilization, Attrition, and Forecast Accuracy. - **Cross-functional Program Execution** - Collaborate with business leaders and stakeholders to roll out initiatives with measurable ROI. - Manage complex transformation roadmaps with agile governance and risk mitigation. - **Capability Building & Change Management** - Drive organizational maturity in digital transformation and AI literacy. - Lead Center of Excellence for AI