Sales and Operations

As a dynamic and driven Sales & Operations Manager at iDreamCareer for the Counselling as a Service (CaaS) business line, your role is pivotal in ensuring seamless coordination between clients, internal teams, and the career counselors' community. You will act as the bridge between sales execution, operational delivery, and client success. Key Responsibilities: - CaaS Sales (Pre-Sales & Closures): - Drive end-to-end sales cycles from client engagement, need identification, proposal creation to closure - Collaborate with the Business Development team to convert qualified leads into long-term partnerships - Understand client objectives and map offerings to deliver tailored career guidance solutions - CaaS Post-Sales Operations: - Lead client onboarding and post-sales documentation - Coordinate deployment of career guidance product for individual counsellors - Monitor program delivery, timelines, and quality of service - Tech & Cross-functional Liaison: - Coordinate with the tech team for deployment, issue resolution, and feature feedback - Act as the SPOC between client expectations and internal teams (content, tech, counselor engagement) - Counselor Engagement: - Work closely with the Community Manager to onboard, brief, and align counselors for specific client engagements - Track counselor performance, share feedback loops, and build a culture of responsiveness. Qualifications Required: - 2-4 years of experience in B2B/B2C Sales and Operations roles, preferably in edtech or services industries - Strong project management and multi-stakeholder coordination skills - Excellent communication and presentation skills - Ability to work in a fast-paced, outcome-oriented environment - Experience with CRM tools, Excel/Sheets, and basic tech ticketing systems Why Join Us: At iDreamCareer, youll be part of a mission to democratize career guidance for millions. This role gives you an opportunity to shape the future of career decisions by blending data, technology, and human empathy. As a dynamic and driven Sales & Operations Manager at iDreamCareer for the Counselling as a Service (CaaS) business line, your role is pivotal in ensuring seamless coordination between clients, internal teams, and the career counselors' community. You will act as the bridge between sales execution, operational delivery, and client success. Key Responsibilities: - CaaS Sales (Pre-Sales & Closures): - Drive end-to-end sales cycles from client engagement, need identification, proposal creation to closure - Collaborate with the Business Development team to convert qualified leads into long-term partnerships - Understand client objectives and map offerings to deliver tailored career guidance solutions - CaaS Post-Sales Operations: - Lead client onboarding and post-sales documentation - Coordinate deployment of career guidance product for individual counsellors - Monitor program delivery, timelines, and quality of service - Tech & Cross-functional Liaison: - Coordinate with the tech team for deployment, issue resolution, and feature feedback - Act as the SPOC between client expectations and internal teams (content, tech, counselor engagement) - Counselor Engagement: - Work closely with the Community Manager to onboard, brief, and align counselors for specific client engagements - Track counselor performance, share feedback loops, and build a culture of responsiveness. Qualifications Required: - 2-4 years of experience in B2B/B2C Sales and Operations roles, preferably in edtech or services industries - Strong project management and multi-stakeholder coordination skills - Excellent communication and presentation skills - Ability to work in a fast-paced, outcome-oriented environment - Experience with CRM tools, Excel/Sheets, and basic tech ticketing systems Why Join Us: At iDreamCareer, youll be part of a mission to democratize career guidance for millions. This role gives you an opportunity to shape the future of career decisions by blending data, technology, and human empathy.