Quality & Compliance Lead

Role Overview: The Quality & Compliance Lead is responsible for defining, governing, and continuously improving quality management, compliance, and risk frameworks across a large, global professional services organization. You will ensure delivery excellence, regulatory adherence, audit readiness, and risk mitigation across multi-region consulting engagements while enabling scalable, repeatable, and customer-centric delivery models. This role partners closely with Delivery, PMO, Security, Legal, Finance, HR, and Business Unit leadership to embed quality-by-design and compliance-by-default across the end-to-end services lifecyclefrom presales and solutioning through delivery, transition, and support. Key Responsibilities: - Define and govern the Quality Management System (QMS) aligned with industry standards (ISO 9001, ITIL, CMMI, Agile/DevOps). - Establish quality gates, assurance checkpoints, and delivery readiness reviews across presales, initiation, execution, and transition phases. - Drive standardized delivery methodologies, templates, and best practices across global delivery teams. - Track and improve delivery KPIs including schedule adherence, defect leakage, rework, SLA compliance, CSAT/ASAT, and escalations. - Lead Root Cause Analysis (RCA) and Corrective / Preventive Actions (CAPA) for quality deviations and customer escalations. Compliance & Risk Governance: - Own enterprise compliance frameworks covering regulatory, contractual, and internal policy requirements. - Ensure adherence to information security, data privacy, and regulatory standards such as ISO 27001 / 27701, SOC 1 / SOC 2, GDPR, and regional data-sovereignty regulations. - Partner with Security, Legal, and Risk teams to embed compliance requirements into RFPs, contracts, and delivery models. - Maintain and govern a delivery risk & compliance register across programs and regions. Audit & Certification Management: - Plan and manage internal, external, and customer audits (quality, security, regulatory). - Act as the single point of contact for auditors and certification bodies. - Drive closure of audit findings with measurable remediation plans. - Ensure ongoing certification readiness across delivery units and COEs. Process Standardization & Continuous Improvement: - Define and roll out process frameworks for governance, risk assessment, change management, escalation, and record management. - Lead continuous improvement initiatives using Lean, Six Sigma, or similar methodologies. - Use data, dashboards, and trend analysis to identify systemic gaps and operational risks. - Promote automation and tooling for quality tracking, compliance monitoring, and reporting. Stakeholder & Leadership Engagement: - Partner with Delivery Leaders, Program Managers, and Solution Architects to embed quality and compliance into complex programs. - Provide executive dashboards and insights on quality, risk, and compliance posture. - Support deal reviews and presales by validating delivery readiness and compliance risks. - Act as a trusted advisor to senior leadership on quality, compliance, and risk trade-offs. Capability Building & Culture: - Build and mentor a global Quality & Compliance community. - Deliver training and awareness programs on quality standards and regulatory obligations. - Foster a culture of accountability, transparency, and continuous improvement. Qualifications: Education: - Bachelor's degree in Engineering, Computer Science, or related field. - Master's degree or MBA (preferred). Experience: - 1015+ years in IT consulting or professional services environments. - Proven experience leading quality, compliance, or governance functions at scale. - Experience with global delivery models, GCCs, and complex customer programs. Certifications (Preferred): - ISO 9001 / ISO 27001 Lead Auditor or Implementer. - ITIL, PMP, SAFe, CMMI. - Six Sigma Green / Black Belt. Role Overview: The Quality & Compliance Lead is responsible for defining, governing, and continuously improving quality management, compliance, and risk frameworks across a large, global professional services organization. You will ensure delivery excellence, regulatory adherence, audit readiness, and risk mitigation across multi-region consulting engagements while enabling scalable, repeatable, and customer-centric delivery models. This role partners closely with Delivery, PMO, Security, Legal, Finance, HR, and Business Unit leadership to embed quality-by-design and compliance-by-default across the end-to-end services lifecyclefrom presales and solutioning through delivery, transition, and support. Key Responsibilities: - Define and govern the Quality Management System (QMS) aligned with industry standards (ISO 9001, ITIL, CMMI, Agile/DevOps). - Establish quality gates, assurance checkpoints, and delivery readiness reviews across presales, initiation, execution, and transition phases. - Drive standardized delivery methodologies, templates, and best practices across glob