Quality Assurance
Zecruiters Jobconnect Private Limited
Mumbai City • 1 month ago
Experience: 1 to 2 Yrs
vacancy: 1
PREMIUM
Deal of the Day
--:--:--
A recruiter messaged CVX24 Premium users few seconds ago.
Upgrade to CVX24 Premium: Only $2.49
- Free Resume Writing
-
Get a Verified Blue tick
- See who viewed your profile
- Unlimited chat with recruiters
- Rank higher in recruiter searches
- Get up to 10× more recruiter visibility
- Get practical interview tips and guidance
- Receive verified recruiter messages directly
- Unlock hidden jobs, not visible to free users
$4.99
$2.49
🔥 50% OFF
Activate
$4.99
$2.49
all inc.
(Validity: 6 Months. After payment confirmation we will reach out to you)
Enter Your Details
Job Description
- Responsible for reviewing and auditing telephone/email interactions along with reviewing and investigating customer Transaction Monitoring (as per defined SOPs)
- Provide constructive feedback to teams on the audit observations, providing recommendations to improve their performance
- Provides structured and timely recommendations to the Leadership.
- Develops and conducts targeted group coaching sessions for officers that address deficiencies and/or improvement opportunities.
- Partner with key stakeholders to ensure alignment with quality objectives, and calibration of evaluative scoring of calls/emails
- Uses relevant quality tools to gather data and analyze trends or patterns affecting quality
- Collaborates with call quality team members to identify and streamline processes and implement process standards that enhance service delivery and the customer experience.
- Maintains high delivery standards in performing his duties, ensuring accuracy and on time delivery
- Stays updated on all required skills for the job, especially domain knowledge, competition benchmarking and latest news on the financial sector
-
Knowledge of:
- Banking Domain
- Quality Assurance processes
Skills
- MS Office skills
- Good analytical skills
- Excellent problem-solving skills with attention to detail
- Good written and oral communication skills
- Planning and organization skills
- Good interpersonal skills
Ability to:
- Understand, interpret, and communicate with data
- Manage multiple priorities
- Work as a part of team and contribute towards team goals
Skills Required
Posted on: March 7, 2026
Relevant Jobs
Step 2 of 2