Project Support Officer

As a Customer Success Specialist at JoVE, you will play a crucial role in helping professors at leading universities in the US integrate JoVE videos into their courses to enhance teaching outcomes and student success. Your responsibilities will include: - Conducting daily outreach to Faculty via calls, emails, and 1:1 demos to set up JoVE integrations in courses and increase product usage. - Increasing JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes. - Growing engagement and usage by delivering presentations at exhibits, conferences, university seminars, workshops, and onsite customer visits. - Strengthening subscription renewal outcomes by ensuring smooth implementation support and consistent usage of JoVE resources. - Influencing product decisions by effectively communicating customer feedback to sales, product, and marketing teams. Qualifications required for this role include: - A Master's degree or PhD in Life Science disciplines. - Approximately 1-3 years of experience in customer-facing roles is preferred. - Fluent communication skills in English. - Knowledge of education, market trends, and challenges in assigned content areas such as Biology, Chemistry, Medicine, Physics, Engineering, or Psychology. - Strong interpersonal skills with a passion for remote relationship-building. In this role, you can expect compensation packages that are competitively placed within the local market. Additionally, you will have the opportunity to make a direct impact in accelerating science research and improving student learning in science education. JoVE's strong promotion from within culture provides a clear path for you to advance your career within the company. As a Customer Success Specialist at JoVE, you will play a crucial role in helping professors at leading universities in the US integrate JoVE videos into their courses to enhance teaching outcomes and student success. Your responsibilities will include: - Conducting daily outreach to Faculty via calls, emails, and 1:1 demos to set up JoVE integrations in courses and increase product usage. - Increasing JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes. - Growing engagement and usage by delivering presentations at exhibits, conferences, university seminars, workshops, and onsite customer visits. - Strengthening subscription renewal outcomes by ensuring smooth implementation support and consistent usage of JoVE resources. - Influencing product decisions by effectively communicating customer feedback to sales, product, and marketing teams. Qualifications required for this role include: - A Master's degree or PhD in Life Science disciplines. - Approximately 1-3 years of experience in customer-facing roles is preferred. - Fluent communication skills in English. - Knowledge of education, market trends, and challenges in assigned content areas such as Biology, Chemistry, Medicine, Physics, Engineering, or Psychology. - Strong interpersonal skills with a passion for remote relationship-building. In this role, you can expect compensation packages that are competitively placed within the local market. Additionally, you will have the opportunity to make a direct impact in accelerating science research and improving student learning in science education. JoVE's strong promotion from within culture provides a clear path for you to advance your career within the company.