Product Line Manager- AI/ML & Network Assurance

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. Were a technology company that leads with our humanitydriving our business priorities alongside meaningful social, community, and societal impact. Blue Planet, a division of Ciena, is transforming how service providers operate their networks in the era of automation and artificial intelligence. This is an opportunity to shape nextgeneration AI and agentic capabilities that simplify operations, accelerate rootcause analysis, and help customers reduce time to recovery across largescale, missioncritical environments. **Role Overview:** As the Product Manager for AI/ML and agentdriven applications at Blue Planet, a division of Ciena, you will guide strategy and delivery for advanced automation features that have a measurable impact on operational efficiency. **Key Responsibilities:** - Define and drive AI/ML and agent-based network automation solutions within Blue Planet, tailored for Tier-1 service providers. - Develop roadmaps for AI/ML and agentic features to enhance automation, observability, root cause analysis (RCA), anomaly detection, and operational efficiency in complex network environments. - Identify high-value service-provider use cases where agents autonomously analyze telemetry, correlate events, and execute operational actions. - Define product requirements, acceptance criteria, and UX workflows for AI-driven features, including RCA engines, anomaly detection models, intent agents, remediation agents, and predictive analytics. - Collaborate with various teams to deliver carrier-grade software aligned with reliability, scalability, and security standards. - Coordinate model lifecycle processes, including training pipelines, model evaluation, drift detection, guardrails, explainability, and versioning. - Partner with Tier-1 operators to identify automation gaps, measure the impact of AI-driven capabilities, and translate feedback into prioritized product iterations. **Qualifications Required:** - Bachelors or Masters degree in Data Science, Computer Science, Machine Learning, or a related field, or equivalent practical experience. - 12+ years of experience building and delivering production-quality software products. - Expertise in agent-execution runtimes for delivering AI-driven operational assistants, RAG pipelines, and closed-loop automation. - Strong understanding of network operations and management within Tier-1 telecom networks. - Hands-on familiarity with ML methods such as supervised learning, anomaly detection, probabilistic models, and graph-based analytics, along with relevant tooling like model-ops frameworks and data-orchestration systems. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. Were a technology company that leads with our humanitydriving our business priorities alongside meaningful social, community, and societal impact. Blue Planet, a division of Ciena, is transforming how service providers operate their networks in the era of automation and artificial intelligence. This is an opportunity to shape nextgeneration AI and agentic capabilities that simplify operations, accelerate rootcause analysis, and help customers reduce time to recovery across largescale, missioncritical environments. **Role Overview:** As the Product Manager for AI/ML and agentdriven applications at Blue Planet, a division of Ciena, you will guide strategy and delivery for advanced automation features that have a measurable impact on operational efficiency. **Key Responsibilities:** - Define and drive AI/ML and agent-based network automation solutions within Blue Planet, tailored for Tier-1 service providers. - Develop roadmaps for AI/ML and agentic features to enhance automation, observability, root cause analysis (RCA), anomaly detection, and operational efficiency in complex network environments. - Identify high-value service-provider use cases where agents autonomously analyze telemetry, correlate events, and execute operational actions. - Define product requirements, acceptance criteria, and UX workflows for AI-driven features, including RCA engines, anomaly detection models, intent agents, remediation agents,