Principal Lead Service Management

**Role Overview:** As a potential candidate for the role at Ameriprise Financial Services, LLC, your primary responsibility will be to ensure the development and implementation of standard methodology, processes, and tools that deliver consistent results adopted across the user community. The IT Service Delivery group manages the infrastructure and applications used by the business, and your role will involve managing and enforcing day-to-day service management processes for the operation of these systems. **Key Responsibilities:** - Provide ITSM Process Consulting for CM/KM/EM with a primary focus on problem management - Generate Service Level Reports - Drive Continuous Service Improvement - Utilize Data Analytics & Data Visualization - Manage ServiceNow Operations - Oversee Major Incident Management - Handle IT Asset Management (HAM & SAM) - Demonstrate understanding of Cloud Technologies (AWS, Azure) - Possess knowledge of Data Warehouse Principals **Qualifications Required:** - Hold a Bachelors degree (or equivalent) in computer science or related discipline - Possess ITIL Certification and AWS Cloud Practitioner (good to have) - Technical understanding of Database, SQL queries, Power BI, and basic OS knowledge required - Familiarity with Application architecture and Infrastructure layers is beneficial - Experience in ITSM domains like Problem and Change Management, along with SRE capabilities, is advantageous **About Ameriprise Financial Services, LLC:** Ameriprise India LLP, a client-centric financial solutions provider, has been helping clients plan and achieve their financial goals for 125 years. Headquartered in Minneapolis, USA, with a global presence, the firm specializes in Asset Management and Advice, Retirement Planning, and Insurance Protection. Join an inclusive and collaborative culture that values your contributions and offers opportunities for personal and professional growth. If you are a talented individual seeking a challenging yet rewarding career with a company that prioritizes ethics and values, Ameriprise India LLP welcomes you to create a successful career with them. (Note: This is just one of the many opportunities available at Ameriprise Financial Services, LLC. Based on your qualifications and assessments, you can explore other roles on the portal as well). **How to apply for this opportunity:** 1. Click on Apply! and Register or Login on the portal 2. Complete the Screening Form and Upload your updated Resume 3. Increase your chances of getting shortlisted and meeting the client for the Interview **About Uplers:** Uplers' goal is to simplify and expedite the hiring process, assisting all talents in finding and applying for relevant contractual onsite opportunities to advance their careers. We are dedicated to supporting you through any challenges or grievances you may encounter during your engagement. If you are prepared for a new challenge, a stimulating work environment, and the chance to elevate your career, seize this opportunity and apply today. Uplers is eager to welcome you aboard! **Role Overview:** As a potential candidate for the role at Ameriprise Financial Services, LLC, your primary responsibility will be to ensure the development and implementation of standard methodology, processes, and tools that deliver consistent results adopted across the user community. The IT Service Delivery group manages the infrastructure and applications used by the business, and your role will involve managing and enforcing day-to-day service management processes for the operation of these systems. **Key Responsibilities:** - Provide ITSM Process Consulting for CM/KM/EM with a primary focus on problem management - Generate Service Level Reports - Drive Continuous Service Improvement - Utilize Data Analytics & Data Visualization - Manage ServiceNow Operations - Oversee Major Incident Management - Handle IT Asset Management (HAM & SAM) - Demonstrate understanding of Cloud Technologies (AWS, Azure) - Possess knowledge of Data Warehouse Principals **Qualifications Required:** - Hold a Bachelors degree (or equivalent) in computer science or related discipline - Possess ITIL Certification and AWS Cloud Practitioner (good to have) - Technical understanding of Database, SQL queries, Power BI, and basic OS knowledge required - Familiarity with Application architecture and Infrastructure layers is beneficial - Experience in ITSM domains like Problem and Change Management, along with SRE capabilities, is advantageous **About Ameriprise Financial Services, LLC:** Ameriprise India LLP, a client-centric financial solutions provider, has been helping clients plan and achieve their financial goals for 125 years. Headquartered in Minneapolis, USA, with a global presence, the firm specializes in Asset Management and Advice, Retirement Planning, and Insurance Protection. Join an inclusive and collaborative culture that values your contributions and offers opportunities for personal and