Principal Analyst, CSS Global SaaS & Apps Delivery, SaaS Apps

Role Overview: You will be joining Oracle Customer Success Services as a Fusion HCM Functional Consultant, responsible for providing end-to-end expertise across the Oracle ecosystem to ensure customers achieve lasting business outcomes. Your role will involve offering excellence in customer service support, diagnosing and resolving complex functional issues, and driving complete resolution of each reported issue. Additionally, you will work directly with customers, advising on the complex use of Oracle products, resolving critical issues, and mentoring others for their functional and professional development. Key Responsibilities: - Provide excellence in customer service support, diagnosis, replication, and resolution of complex and critical functional issues - Work directly with customers for advising on complex use of Oracle products and resolving highly critical issues - Act as a Situation Manager on highly sensitive issues and create/review Knowledge Articles - Troubleshoot and resolve highly complex techno-functional problems, leveraging high level of skills and knowledge in Oracle products - Conduct training and knowledge sharing sessions for users - Interact directly with customers, follow through on assignments, and take ownership of customer issues - Continually improve processes, methods, tools, utilities, and deliver value to customers on a daily basis - Maintain appropriate documentation for architecture, design, technical, implementation, support, and test activities Qualifications Required: - Must have a professional qualification (BE/ B Tech/MCA/ MSc in Comp Science) - 7 to 12 years of IT experience with at least 8 years of Fusion HCM experience - Experience in at least 1 to 2 Oracle Fusion HCM implementations or support projects - Strong HCM business processes knowledge and concepts - Expert skills in SQL, PLSQL, OTBI/BIP reports, FBDI, ADFDI, BPM workflows, ADF Faces, BI Extract for FTP, Integration, and Personalization - Excellent communication, project management, stakeholder management, problem-solving, and solution design skills Additional Company Details: Oracle Customer Success Services provides proactive guidance and preventative services to drive high availability and mission-critical support for businesses. The team of Advanced Support Engineers offers 24/7 personalized support to help resolve critical issues and ensure long-term value from Oracle investments. By leveraging expertise from Oracle Support and Product Development, CSS accelerates solution adoption, fosters innovation, and delivers high availability support across the entire Oracle IT stack. About Us: Oracle is committed to empowering a diverse workforce and fostering opportunities for all employees. With AI embedded across products and services, Oracle leads the way in AI and cloud solutions impacting billions of lives. The company values innovation, inclusion, and community engagement, offering competitive benefits and support for employees' growth and development. Oracle is an Equal Employment Opportunity Employer, promoting diversity and equal opportunities for all qualified applicants. Role Overview: You will be joining Oracle Customer Success Services as a Fusion HCM Functional Consultant, responsible for providing end-to-end expertise across the Oracle ecosystem to ensure customers achieve lasting business outcomes. Your role will involve offering excellence in customer service support, diagnosing and resolving complex functional issues, and driving complete resolution of each reported issue. Additionally, you will work directly with customers, advising on the complex use of Oracle products, resolving critical issues, and mentoring others for their functional and professional development. Key Responsibilities: - Provide excellence in customer service support, diagnosis, replication, and resolution of complex and critical functional issues - Work directly with customers for advising on complex use of Oracle products and resolving highly critical issues - Act as a Situation Manager on highly sensitive issues and create/review Knowledge Articles - Troubleshoot and resolve highly complex techno-functional problems, leveraging high level of skills and knowledge in Oracle products - Conduct training and knowledge sharing sessions for users - Interact directly with customers, follow through on assignments, and take ownership of customer issues - Continually improve processes, methods, tools, utilities, and deliver value to customers on a daily basis - Maintain appropriate documentation for architecture, design, technical, implementation, support, and test activities Qualifications Required: - Must have a professional qualification (BE/ B Tech/MCA/ MSc in Comp Science) - 7 to 12 years of IT experience with at least 8 years of Fusion HCM experience - Experience in at least 1 to 2 Oracle Fusion HCM implementations or support projects - Strong HCM business processes knowledge and concepts - Expert skills in SQL, PLSQ