On-Site Deployment & Remote Support Engineer

As a Deployment & Remote Support Engineer at Recurrent Software, you will play a crucial role in the end-to-end installation, configuration, and commissioning of industrial vision and edge-AI systems at customer sites. Your responsibilities will include: - **On-Site Deployment:** - Plan, execute, and document the deployment of industrial camera systems. - Physically mount cameras, lighting fixtures, brackets, and custom enclosures. - Install and rack-mount network switches and Power-over-Ethernet injectors. - Deploy, configure, and validate custom GPU-based edge computing devices. - Run and terminate Ethernet cabling to industrial standards. - **System Configuration & Commissioning:** - Configure IP addressing, VLANs, subnets, and firewall rules on switches and edge devices. - Set up camera parameters and validate image quality. - Install, configure, and test application software and AI inference pipelines. - Perform end-to-end system integration testing. - Configure remote access and monitoring for ongoing support. - **Remote Support & Coordination:** - Conduct video-guided installation sessions with on-ground technicians. - Prepare detailed deployment runbooks and installation guides. - Troubleshoot hardware and network issues remotely. - Coordinate with cross-functional teams to resolve deployment blockers. - **Documentation & Continuous Improvement:** - Maintain comprehensive deployment records. - Capture field learnings to improve hardware design. - Develop and refine standard operating procedures for recurring patterns. Qualifications Required: - 25 years of experience in field deployment, systems integration, or technical support. - Hands-on experience with industrial cameras and imaging software. - Practical knowledge of networking and Linux-based systems. - Experience with edge computing or embedded GPU platforms. - Ability to read and create basic wiring diagrams. - Strong communication skills and willingness to travel domestically. The tools and technologies you will work with include industrial cameras, GPU edge devices, managed switches, Docker, Git, Python, and remote support tools like TeamViewer and Zoom. At Recurrent Software, you will have the opportunity to work at the cutting edge of industrial AI and computer vision deployment, travel to diverse industrial environments, and collaborate with a team that values practical problem-solving. You can expect a competitive salary, travel allowances, professional development opportunities, and a direct impact on product development through real-world deployment feedback. As a Deployment & Remote Support Engineer at Recurrent Software, you will play a crucial role in the end-to-end installation, configuration, and commissioning of industrial vision and edge-AI systems at customer sites. Your responsibilities will include: - **On-Site Deployment:** - Plan, execute, and document the deployment of industrial camera systems. - Physically mount cameras, lighting fixtures, brackets, and custom enclosures. - Install and rack-mount network switches and Power-over-Ethernet injectors. - Deploy, configure, and validate custom GPU-based edge computing devices. - Run and terminate Ethernet cabling to industrial standards. - **System Configuration & Commissioning:** - Configure IP addressing, VLANs, subnets, and firewall rules on switches and edge devices. - Set up camera parameters and validate image quality. - Install, configure, and test application software and AI inference pipelines. - Perform end-to-end system integration testing. - Configure remote access and monitoring for ongoing support. - **Remote Support & Coordination:** - Conduct video-guided installation sessions with on-ground technicians. - Prepare detailed deployment runbooks and installation guides. - Troubleshoot hardware and network issues remotely. - Coordinate with cross-functional teams to resolve deployment blockers. - **Documentation & Continuous Improvement:** - Maintain comprehensive deployment records. - Capture field learnings to improve hardware design. - Develop and refine standard operating procedures for recurring patterns. Qualifications Required: - 25 years of experience in field deployment, systems integration, or technical support. - Hands-on experience with industrial cameras and imaging software. - Practical knowledge of networking and Linux-based systems. - Experience with edge computing or embedded GPU platforms. - Ability to read and create basic wiring diagrams. - Strong communication skills and willingness to travel domestically. The tools and technologies you will work with include industrial cameras, GPU edge devices, managed switches, Docker, Git, Python, and remote support tools like TeamViewer and Zoom. At Recurrent Software, you will have the opportunity to work at the cutting edge of industrial AI and computer vision deployment, travel to diverse industrial environments, and co