Officer / Sr. Officer - Technical Support - . Net & Mobile App

As a Senior Officer Technical Support, your role will involve supporting, maintaining, and enhancing web and mobile applications built on .NET technologies. You should possess strong analytical and troubleshooting skills, a solid understanding of application architecture, and the ability to resolve technical issues across frontend, backend, API, and database layers. It is essential to have a customer-focused mindset, strong communication abilities, and the capability to collaborate effectively with development and business teams to ensure high system availability and performance. Key Responsibilities: - Application Support & Troubleshooting - Provide L2/L3 technical support for web and mobile applications. - Diagnose and resolve issues across frontend, backend, APIs, and database layers. - Perform root cause analysis (RCA) for recurring or critical production issues. - Monitor application performance and ensure system uptime and reliability. - Database & Query Management - Write, optimize, and execute SQL queries for data validation, issue investigation, and data correction. - Ensure data integrity and consistency across systems. - Technical Coordination - Collaborate with development teams for bug fixes, enhancements, and deployments. - Support application releases and patches in coordination with DevOps teams. - Escalate complex issues appropriately with proper documentation. - Documentation & Process Compliance - Maintain detailed documentation of reported issues, resolution steps, workarounds, and Known Error Database (KEDB). - Contribute to process improvements and support SOP documentation. - User Communication & Stakeholder Management - Communicate effectively with internal and external stakeholders. - Provide timely updates and manage user expectations. - Demonstrate empathy and professionalism while handling user concerns. Technical Skills Required: - Working knowledge of .NET Framework and ASP.NET MVC - Basic to intermediate proficiency in C# - Understanding of application architecture (n-tier architecture, APIs, services) - Strong knowledge of SQL (query writing, joins, stored procedures, troubleshooting) - Experience in supporting REST APIs and web services - Familiarity with debugging and monitoring tools - Experience with issue tracking systems (e.g., JIRA, Azure DevOps, etc.) - Exposure to mobile technologies such as React Native (Preferred) As a Senior Officer Technical Support, your role will involve supporting, maintaining, and enhancing web and mobile applications built on .NET technologies. You should possess strong analytical and troubleshooting skills, a solid understanding of application architecture, and the ability to resolve technical issues across frontend, backend, API, and database layers. It is essential to have a customer-focused mindset, strong communication abilities, and the capability to collaborate effectively with development and business teams to ensure high system availability and performance. Key Responsibilities: - Application Support & Troubleshooting - Provide L2/L3 technical support for web and mobile applications. - Diagnose and resolve issues across frontend, backend, APIs, and database layers. - Perform root cause analysis (RCA) for recurring or critical production issues. - Monitor application performance and ensure system uptime and reliability. - Database & Query Management - Write, optimize, and execute SQL queries for data validation, issue investigation, and data correction. - Ensure data integrity and consistency across systems. - Technical Coordination - Collaborate with development teams for bug fixes, enhancements, and deployments. - Support application releases and patches in coordination with DevOps teams. - Escalate complex issues appropriately with proper documentation. - Documentation & Process Compliance - Maintain detailed documentation of reported issues, resolution steps, workarounds, and Known Error Database (KEDB). - Contribute to process improvements and support SOP documentation. - User Communication & Stakeholder Management - Communicate effectively with internal and external stakeholders. - Provide timely updates and manage user expectations. - Demonstrate empathy and professionalism while handling user concerns. Technical Skills Required: - Working knowledge of .NET Framework and ASP.NET MVC - Basic to intermediate proficiency in C# - Understanding of application architecture (n-tier architecture, APIs, services) - Strong knowledge of SQL (query writing, joins, stored procedures, troubleshooting) - Experience in supporting REST APIs and web services - Familiarity with debugging and monitoring tools - Experience with issue tracking systems (e.g., JIRA, Azure DevOps, etc.) - Exposure to mobile technologies such as React Native (Preferred)