Network Wireless L2

The position serves the following purpose: Support and Manage Network day-to-day operation. Maintain up-time of overall Network services. Manage and mentor L1 Engineers. Key Accountabilities/ Responsibilities: Configuration management for the production hardware and software within the scope (Wireless Infrastructure, and Wi-Fi Access Points). Experience and hands-on with Cisco Wireless LAN controllers, Cisco Prime, Wi-Fi Connectivity of user's issue. Responsible for maintaining appropriate version of software (OS, microcode, firmware, certificates and backup etc.) on all devices. This includes applying software patches and bug fixes, and upgrading software levels required to maintain manufacturer's support, to support required feature sets. Perform Incident, Problem, Access, Change, Provisioning, Patching, Recovery, Availability, Performance, Capacity reporting, and Health Monitoring and reporting. Providing trend analysis and suggestions to remove waste, continuity improvement plan, and execution. Implementation and maintenance of standard operating procedures for maintenance of network devices. Review and validation of operational and event management related reports prepared by L2 team. Managing and reporting on quarterly audit of all related administrative accounts. Create and maintain Wireless Heat Map on Cisco Prime for Wireless health and performance. Support and manage planned and unplanned outages. Procedural handbook along with KB should be populated/updated. Manage team, internal and external stakeholders. Qualification Required: [Qualifications are not provided in the job description] The position serves the following purpose: Support and Manage Network day-to-day operation. Maintain up-time of overall Network services. Manage and mentor L1 Engineers. Key Accountabilities/ Responsibilities: Configuration management for the production hardware and software within the scope (Wireless Infrastructure, and Wi-Fi Access Points). Experience and hands-on with Cisco Wireless LAN controllers, Cisco Prime, Wi-Fi Connectivity of user's issue. Responsible for maintaining appropriate version of software (OS, microcode, firmware, certificates and backup etc.) on all devices. This includes applying software patches and bug fixes, and upgrading software levels required to maintain manufacturer's support, to support required feature sets. Perform Incident, Problem, Access, Change, Provisioning, Patching, Recovery, Availability, Performance, Capacity reporting, and Health Monitoring and reporting. Providing trend analysis and suggestions to remove waste, continuity improvement plan, and execution. Implementation and maintenance of standard operating procedures for maintenance of network devices. Review and validation of operational and event management related reports prepared by L2 team. Managing and reporting on quarterly audit of all related administrative accounts. Create and maintain Wireless Heat Map on Cisco Prime for Wireless health and performance. Support and manage planned and unplanned outages. Procedural handbook along with KB should be populated/updated. Manage team, internal and external stakeholders. Qualification Required: [Qualifications are not provided in the job description]