Network Support

As a Network Support Engineer (L1) in our organization, your role involves providing 24/7 operational support for enterprise network environments. Your strong communication skills, foundational networking knowledge, and willingness to work from the client's office in a WFO model are crucial. You will be part of a GCC operating under a BOT model, where you will transition to the client organization after one year. Your key responsibilities will include: - Providing Level 1 network support and conducting first-line troubleshooting for network-related incidents. - Monitoring and responding to alerts, incidents, and service requests using tools like ServiceNow and/or SolarWinds. - Performing basic network troubleshooting encompassing LAN/WAN, routing, and switching concepts. - Applying OSI model concepts (7 layers) during issue diagnosis. - Handling subnetting-related queries and basic IP addressing tasks. - Escalating issues to higher-level support teams following defined procedures. - Ensuring effective communication with internal teams and client stakeholders. - Operating in a 24/7 shift-based support model from the client office. No additional details about the company were mentioned in the job description. As a Network Support Engineer (L1) in our organization, your role involves providing 24/7 operational support for enterprise network environments. Your strong communication skills, foundational networking knowledge, and willingness to work from the client's office in a WFO model are crucial. You will be part of a GCC operating under a BOT model, where you will transition to the client organization after one year. Your key responsibilities will include: - Providing Level 1 network support and conducting first-line troubleshooting for network-related incidents. - Monitoring and responding to alerts, incidents, and service requests using tools like ServiceNow and/or SolarWinds. - Performing basic network troubleshooting encompassing LAN/WAN, routing, and switching concepts. - Applying OSI model concepts (7 layers) during issue diagnosis. - Handling subnetting-related queries and basic IP addressing tasks. - Escalating issues to higher-level support teams following defined procedures. - Ensuring effective communication with internal teams and client stakeholders. - Operating in a 24/7 shift-based support model from the client office. No additional details about the company were mentioned in the job description.