MS Technical Specialist - Linux

Role Overview: As a Managed Services Cross Technology Engineer (L2) at NTT DATA, you will be responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Your role will involve proactive monitoring, identifying, investigating, and resolving technical incidents and problems to restore service to clients. You will focus on second-line support for incidents and requests with a medium level of complexity across various technology domains such as Cloud, Security, Networking, Applications, and Collaboration. Key Responsibilities: - Proactively monitor the work queues. - Perform operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. - Update tickets with resolution tasks performed. - Identify, investigate, and analyze issues and errors prior to or when they occur, and log all incidents in a timely manner. - Provide second level support to all incidents, requests, and identify the root cause of incidents and problems. - Communicate with other teams and clients for extending support. - Execute changes with clear identification of risks and mitigation plans to be captured into the change record. - Follow the shift handover process highlighting key tickets and upcoming critical tasks for the next shift. - Escalate tickets to seek the right focus from CoE and other teams if needed. - Work with automation teams for effort optimization and automating routine tasks. - Identify problems and errors before they impact a clients service. - Provide assistance to L1 Security Engineers for better initial triage or troubleshooting. - Lead and manage initial client escalations for operational issues. - Contribute to the change management process by logging all change requests with complete details. - Plan and execute approved maintenance activities. - Audit and analyze incident and request tickets for quality and recommend improvements. - Produce trend analysis reports for identifying tasks for automation and optimization of effort. - Contribute to project work and disaster recovery functions as required. Qualification Required: - Bachelor's degree or equivalent qualification in IT/Computing. - Relevant certifications such as CCNP, CCNA, Azure Administrator Associate, AWS Certified, Veeam Certified Engineer, VMware certified Professional, etc. - Moderate level years of relevant managed services experience handling cross-technology infrastructure. - Moderate level knowledge in ticketing tools preferably Service Now. - Moderate level working knowledge of ITIL processes. - Moderate level experience working with vendors and/or 3rd parties. Additional Company Details: NTT DATA is an Equal Opportunity Employer with a global culture that embraces diversity. They are committed to providing an environment free of unfair discrimination and harassment, without any bias based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join NTT DATA to accelerate your career in a supportive and inclusive workplace. Apply today. Role Overview: As a Managed Services Cross Technology Engineer (L2) at NTT DATA, you will be responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Your role will involve proactive monitoring, identifying, investigating, and resolving technical incidents and problems to restore service to clients. You will focus on second-line support for incidents and requests with a medium level of complexity across various technology domains such as Cloud, Security, Networking, Applications, and Collaboration. Key Responsibilities: - Proactively monitor the work queues. - Perform operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. - Update tickets with resolution tasks performed. - Identify, investigate, and analyze issues and errors prior to or when they occur, and log all incidents in a timely manner. - Provide second level support to all incidents, requests, and identify the root cause of incidents and problems. - Communicate with other teams and clients for extending support. - Execute changes with clear identification of risks and mitigation plans to be captured into the change record. - Follow the shift handover process highlighting key tickets and upcoming critical tasks for the next shift. - Escalate tickets to seek the right focus from CoE and other teams if needed. - Work with automation teams for effort optimization and automating routine tasks. - Identify problems and errors before they impact a clients service. - Provide assistance to L1 Security Engineers for better initial triage or troubleshooting. - Lead and manage initial client escalations for operational issues. - Contribute to the change management process by logging all change requests with complete details. - Plan and execute approved m