Manager - Project Management Web Experience

As the Web Experience and Operations Lead at Novartis, you have a vital role in driving the Next Generation Customer Engagement transformation. Your responsibility is to ensure the delivery of exceptional and consistent web experiences by collaborating with marketing, medical, digital, and technology teams to develop a data-driven and performance-optimized web strategy for international markets. **Key Responsibilities:** - Operationalize the global Drupal Web Strategy by translating goals into clear roadmaps and well-defined backlogs. - Advocate for best practices in UX, content, accessibility, and web performance to maintain a high-quality, cohesive experience across different markets. - Align the web roadmap and governance with enterprise priorities, brand guidelines, and compliance requirements. - Review and prioritize incoming requests and tickets from country teams, proposing viable alternatives and collaborating with Product Owners and DDIT to define scalable solutions. - Collaborate with the Product Team & DDIT Team to define release scope, goals, deliverables, and timelines for Drupal releases. - Conduct test planning and execution, ensuring test scenarios cover critical business processes and real-world use cases, reporting defects using the JIRA defect tracker, and obtaining sign-off on test results. - Maintain high standards of documentation and traceability throughout the release lifecycle, and perform smoke testing to ensure application quality with new releases. **Qualifications Required:** - Hands-on experience in Drupal CMS with a background in working on large, complex projects across regions. - Proactive problem solver with a knack for turning objectives into clear plans with minimal guidance. - Resourceful and self-sufficient individual who can navigate constraints and mobilize stakeholders effectively. - Excellent presentation and visual communication skills. - Proficiency in multiple technology platforms related to CMS and Digital Analytics such as Drupal, Google, GTM, Salesforce, and JIRA. - Experience in working with senior stakeholders, managing senior-level conversations, and understanding agile product delivery. - Strong communication skills, ability to simplify complexity, collaborative nature, and curiosity to guide team members effectively. If you choose to join Novartis, you will be part of a mission to reimagine medicine and improve people's lives. Novartis is dedicated to creating an inclusive work environment and diverse teams that reflect the patients and communities served. Explore how you can contribute to our vision and join the Novartis Network for future career opportunities. Please refer to the Novartis Life Handbook for detailed information on benefits and rewards offered by Novartis. As the Web Experience and Operations Lead at Novartis, you have a vital role in driving the Next Generation Customer Engagement transformation. Your responsibility is to ensure the delivery of exceptional and consistent web experiences by collaborating with marketing, medical, digital, and technology teams to develop a data-driven and performance-optimized web strategy for international markets. **Key Responsibilities:** - Operationalize the global Drupal Web Strategy by translating goals into clear roadmaps and well-defined backlogs. - Advocate for best practices in UX, content, accessibility, and web performance to maintain a high-quality, cohesive experience across different markets. - Align the web roadmap and governance with enterprise priorities, brand guidelines, and compliance requirements. - Review and prioritize incoming requests and tickets from country teams, proposing viable alternatives and collaborating with Product Owners and DDIT to define scalable solutions. - Collaborate with the Product Team & DDIT Team to define release scope, goals, deliverables, and timelines for Drupal releases. - Conduct test planning and execution, ensuring test scenarios cover critical business processes and real-world use cases, reporting defects using the JIRA defect tracker, and obtaining sign-off on test results. - Maintain high standards of documentation and traceability throughout the release lifecycle, and perform smoke testing to ensure application quality with new releases. **Qualifications Required:** - Hands-on experience in Drupal CMS with a background in working on large, complex projects across regions. - Proactive problem solver with a knack for turning objectives into clear plans with minimal guidance. - Resourceful and self-sufficient individual who can navigate constraints and mobilize stakeholders effectively. - Excellent presentation and visual communication skills. - Proficiency in multiple technology platforms related to CMS and Digital Analytics such as Drupal, Google, GTM, Salesforce, and JIRA. - Experience in working with senior stakeholders, managing senior-level conversations, and understanding agile product delivery. - Strong communication skills, ability to s