Manager-ITIL-GDSNFS02

As a Service Management Manager at EY, you will play a crucial role in overseeing the delivery of IT services to ensure alignment with business goals and adherence to service level agreements (SLAs). Your responsibilities will include implementing and managing ITIL v4 practices and Agile methodologies to enhance service delivery and operational efficiency. You will collaborate with clients to understand their service requirements and develop tailored solutions to meet their needs. Additionally, you will lead and mentor service management teams, monitor service performance, and drive continuous improvements to enhance client satisfaction and operational effectiveness. Staying informed about trends in service management and IT operations will be essential to drive service improvements and strategic decisions. Key Responsibilities: - Oversee the delivery of IT services, ensuring alignment with business goals and adherence to SLAs. - Implement and manage ITIL v4 practices and Agile methodologies to enhance service delivery and operational efficiency. - Collaborate with clients to understand their service requirements and develop tailored solutions. - Lead and mentor service management teams to ensure high-quality service delivery. - Monitor service performance and implement improvements to enhance client satisfaction. - Stay informed about trends in service management and IT operations. - Provide technical insights for proposals and engage in client discussions to support business development efforts. Qualifications: - Up to 14 years of experience in Service Management, with a focus on IT service delivery and operations. - Proven experience in implementing ITIL v4 practices and Agile methodologies. - Strong communication and client engagement skills. - Bachelor's degree in Information Technology, Computer Science, or a related field. - Relevant certifications in ITIL v4 or Agile methodologies are highly desirable. Company Details: EY is dedicated to building a better working world by creating new value for clients, people, society, and the planet. Their teams leverage data, AI, and advanced technology to help clients shape the future with confidence and address pressing issues. EY offers a wide range of services in assurance, consulting, tax, strategy, and transactions across more than 150 countries and territories. As a Service Management Manager at EY, you will play a crucial role in overseeing the delivery of IT services to ensure alignment with business goals and adherence to service level agreements (SLAs). Your responsibilities will include implementing and managing ITIL v4 practices and Agile methodologies to enhance service delivery and operational efficiency. You will collaborate with clients to understand their service requirements and develop tailored solutions to meet their needs. Additionally, you will lead and mentor service management teams, monitor service performance, and drive continuous improvements to enhance client satisfaction and operational effectiveness. Staying informed about trends in service management and IT operations will be essential to drive service improvements and strategic decisions. Key Responsibilities: - Oversee the delivery of IT services, ensuring alignment with business goals and adherence to SLAs. - Implement and manage ITIL v4 practices and Agile methodologies to enhance service delivery and operational efficiency. - Collaborate with clients to understand their service requirements and develop tailored solutions. - Lead and mentor service management teams to ensure high-quality service delivery. - Monitor service performance and implement improvements to enhance client satisfaction. - Stay informed about trends in service management and IT operations. - Provide technical insights for proposals and engage in client discussions to support business development efforts. Qualifications: - Up to 14 years of experience in Service Management, with a focus on IT service delivery and operations. - Proven experience in implementing ITIL v4 practices and Agile methodologies. - Strong communication and client engagement skills. - Bachelor's degree in Information Technology, Computer Science, or a related field. - Relevant certifications in ITIL v4 or Agile methodologies are highly desirable. Company Details: EY is dedicated to building a better working world by creating new value for clients, people, society, and the planet. Their teams leverage data, AI, and advanced technology to help clients shape the future with confidence and address pressing issues. EY offers a wide range of services in assurance, consulting, tax, strategy, and transactions across more than 150 countries and territories.