Manager - GTM Systems Architecture & RevOps

Role Overview: As a Manager - GTM Systems Architecture & RevOps at Kore.ai, you will be tasked with leading the design, integration, and optimization of the global revenue technology stack. Your role will involve serving as the technical and strategic owner of all GTM systems, building a unified, data-driven environment that supports marketing, sales, and customer success. You will play a crucial role in translating business objectives into scalable technical solutions that drive predictable growth and operational excellence. Key Responsibilities: - Design, build, and maintain Kore.ais GTM systems architecture across platforms such as HubSpot, Gainsight, Mixpanel, Looker, AWS, and other supporting tools. - Lead system integrations, data automations, and API-based connections to create a cohesive environment within Kore.ai. - Develop and maintain custom scripts and data pipelines using Python, JavaScript, and SQL to enhance automation, data quality, and reporting accuracy. - Collaborate with Engineering and Data teams to ensure scalability, reliability, and compliance across all systems. HubSpot Administration & Optimization: - Act as the HubSpot Super Admin, responsible for configuration, governance, user management, and advanced automation. - Create custom objects, workflows, and validation logic aligned with GTM processes. - Implement CRM best practices to maintain clean data, consistent usage, and accurate pipeline reporting. - Continuously assess new HubSpot features and integrations to optimize system performance. Revenue Operations Leadership: - Work closely with Marketing, Sales, and CS leadership to streamline business goals into efficient, automated processes and reporting frameworks. - Develop scalable workflows for lead routing, deal attribution, forecasting, and pipeline governance. - Implement automation and analytics to enhance sales efficiency and data visibility throughout the funnel. - Collaborate with analytics teams to design Looker dashboards and ClickHouse data models for real-time GTM insights. Team Management & Development: - Lead and mentor a small team of RevOps analysts and system admins, offering technical guidance and coaching on data management, automation, and best practices. - Foster a culture of collaboration, learning, and ownership within the RevOps function. - Manage workload prioritization to ensure timely delivery of system enhancements and operational requests. Qualifications / Skills Required: - 7+ years of experience in Revenue Operations, Systems Architecture, or related technical operations roles. - Proficiency in HubSpot administration, including workflows, pipelines, custom objects, and API integrations. - Strong technical foundation in Python, JavaScript, SQL, and API development. - Experience in integrating SaaS platforms and familiarity with tools like Google Sheets, Clickhouse, Looker, Gong, and Dialer tools preferred. - Ability to translate business goals into technical systems and process frameworks effectively. - Demonstrated leadership experience in guiding and mentoring junior team members. - A strategic thinker with a builder's mindset, capable of balancing architecture vision with execution detail. Please note: The role requires working U.S. East Coast hours (6:00 PM 3:00 AM IST). About Kore.ai: Kore.ai is a pioneering force in enterprise AI transformation, offering innovative solutions across various AI domains to empower organizations globally. With a focus on AI for Service, Work, and Process, Kore.ai enables over 400+ Global 2000 companies to reimagine their operations, customer experiences, and employee productivity. Recognized as a leader in the industry, Kore.ai continues to drive Enterprise AI innovation with its end-to-end platform and strategic partnerships. Founded in 2014, Kore.ai maintains a global presence with offices in multiple countries, providing a fast-moving and innovative environment for professionals to redefine how enterprises utilize AI to transform work. Role Overview: As a Manager - GTM Systems Architecture & RevOps at Kore.ai, you will be tasked with leading the design, integration, and optimization of the global revenue technology stack. Your role will involve serving as the technical and strategic owner of all GTM systems, building a unified, data-driven environment that supports marketing, sales, and customer success. You will play a crucial role in translating business objectives into scalable technical solutions that drive predictable growth and operational excellence. Key Responsibilities: - Design, build, and maintain Kore.ais GTM systems architecture across platforms such as HubSpot, Gainsight, Mixpanel, Looker, AWS, and other supporting tools. - Lead system integrations, data automations, and API-based connections to create a cohesive environment within Kore.ai. - Develop and maintain custom scripts and data pipelines using Python, JavaScript, and SQL to enhance automation, data quality, and reporting acc