Manager, Customer & Market Research

Role Overview: You will be responsible for providing insight to the business through primary customer and market research and analysis in the financial global marketplace. Your role will involve developing and directing qualitative and quantitative research to inform business decisions regarding brand, user experience, product development, innovation, customer experience monitoring, and ad hoc research as required. You will be required to manage and execute an ongoing Global Customer Experience Monitor program and analyze data using key statistical, visualization, and research tools. Additionally, you will create visually compelling presentations that effectively convey key messages. Key Responsibilities: - Develop and direct primary qualitative and quantitative research - Manage and execute an ongoing Global Customer Experience Monitor program - Analyze data using key statistical, visualization, and research tools - Create visually compelling presentations - Identify strategic insights from research or internal research data - Communicate research results to client groups through insightful presentations - Formulate implications linking research findings to strategy recommendations - Project management of Client Experience programs - Internal survey creation and analysis for customers and employees - Manage time and budgets for key projects and client groups - Develop and maintain knowledge of Financial markets - Continually develop processes and methodologies to ensure the accuracy and effectiveness of outputs Qualifications Required: - Market research experience within a corporate or research company of at least 8 to 10 years - Strong business acumen and analytical/visualization skills - Solid project management and stakeholder management skills - Excellent communication skills with the ability to see the larger picture while working with details - Experience with survey tools including Advanced Excel, SPSS, R, Qualtrics, or similar - Craft polished presentations and executive summaries - Experience working on syndicated products will be a plus - MBA in Marketing preferred or BTech from a top Institute - Certification in data analysis, visualization, and research tool will be a plus Additional Details: London Stock Exchange Group (LSEG) is a leading global financial markets infrastructure and data provider with a presence in 65 countries. LSEG values innovation, quality, and continuous improvement. The company is dedicated to driving financial stability, empowering economies, and enabling customers to create sustainable growth. LSEG's values of Integrity, Partnership, Excellence, and Change guide the way they interact with employees, partners, and customers. The company is committed to providing a collaborative and creative culture where new ideas are encouraged. LSEG is an equal opportunities employer, promoting diversity and inclusion. The organization is also committed to sustainability and partners with customers to help them meet their sustainability objectives. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives. Role Overview: You will be responsible for providing insight to the business through primary customer and market research and analysis in the financial global marketplace. Your role will involve developing and directing qualitative and quantitative research to inform business decisions regarding brand, user experience, product development, innovation, customer experience monitoring, and ad hoc research as required. You will be required to manage and execute an ongoing Global Customer Experience Monitor program and analyze data using key statistical, visualization, and research tools. Additionally, you will create visually compelling presentations that effectively convey key messages. Key Responsibilities: - Develop and direct primary qualitative and quantitative research - Manage and execute an ongoing Global Customer Experience Monitor program - Analyze data using key statistical, visualization, and research tools - Create visually compelling presentations - Identify strategic insights from research or internal research data - Communicate research results to client groups through insightful presentations - Formulate implications linking research findings to strategy recommendations - Project management of Client Experience programs - Internal survey creation and analysis for customers and employees - Manage time and budgets for key projects and client groups - Develop and maintain knowledge of Financial markets - Continually develop processes and methodologies to ensure the accuracy and effectiveness of outputs Qualifications Required: - Market research experience within a corporate or research company of at least 8 to 10 years - Strong business acumen and analytical/visualization skills - Solid project management and stakeholder management skills - Excellent communication skills with the a