Managed Service Operations Analyst II

As an InP - Managed Service Operations Analyst II at Fidelity National Information- FIS, you will be a key member of the team, responsible for providing technical support, troubleshooting, and ensuring the smooth operation of managed services for clients. Your role will involve collaborating with team members, resolving customer inquiries, and continuously learning about new technology developments. If you are detail-oriented, driven, and passionate about delivering exceptional service, this opportunity is for you. **Key Responsibilities:** - Provide technical support and troubleshooting for managed service clients. - Monitor and maintain the smooth operation of managed services for clients. - Respond to and resolve customer inquiries and issues promptly and professionally. - Collaborate with team members and other departments to address complex technical problems. - Continuously learn and stay up-to-date with new technology and industry developments. - Develop and maintain client relationships to ensure satisfaction and retention. - Utilize analytical skills to proactively address potential problems or areas for improvement. - Document and communicate solutions to technical problems for future reference. - Assist in the implementation and integration of new managed service clients. - Maintain accurate records of client interactions and technical support provided. - Participate in team meetings and contribute ideas for process improvement. - Adhere to company policies, industry regulations, and standards. - Act as a mentor and resource for junior team members. - Strive to deliver exceptional customer service and exceed client expectations. - Embrace a fast-paced, dynamic work environment and adapt to changing priorities. **Qualifications Required:** - Strong analytical skills and problem-solving abilities. - Excellent communication skills. - Desire to continuously learn and grow in the field of technology. - Detail-oriented with a passion for delivering top-notch service. *Note: Fidelity National Information- FIS is an Equal Opportunity Employer, celebrating diversity and fostering an inclusive environment for all employees.* As an InP - Managed Service Operations Analyst II at Fidelity National Information- FIS, you will be a key member of the team, responsible for providing technical support, troubleshooting, and ensuring the smooth operation of managed services for clients. Your role will involve collaborating with team members, resolving customer inquiries, and continuously learning about new technology developments. If you are detail-oriented, driven, and passionate about delivering exceptional service, this opportunity is for you. **Key Responsibilities:** - Provide technical support and troubleshooting for managed service clients. - Monitor and maintain the smooth operation of managed services for clients. - Respond to and resolve customer inquiries and issues promptly and professionally. - Collaborate with team members and other departments to address complex technical problems. - Continuously learn and stay up-to-date with new technology and industry developments. - Develop and maintain client relationships to ensure satisfaction and retention. - Utilize analytical skills to proactively address potential problems or areas for improvement. - Document and communicate solutions to technical problems for future reference. - Assist in the implementation and integration of new managed service clients. - Maintain accurate records of client interactions and technical support provided. - Participate in team meetings and contribute ideas for process improvement. - Adhere to company policies, industry regulations, and standards. - Act as a mentor and resource for junior team members. - Strive to deliver exceptional customer service and exceed client expectations. - Embrace a fast-paced, dynamic work environment and adapt to changing priorities. **Qualifications Required:** - Strong analytical skills and problem-solving abilities. - Excellent communication skills. - Desire to continuously learn and grow in the field of technology. - Detail-oriented with a passion for delivering top-notch service. *Note: Fidelity National Information- FIS is an Equal Opportunity Employer, celebrating diversity and fostering an inclusive environment for all employees.*