Maintenance Engineer - Applications Support

**Job Description:** **Role Overview:** As a Tier 3 Support Engineer at IncubXperts, you will be an integral part of the engineering and maintenance team. Your primary responsibility will be to manage real-time production issues for enterprise-grade applications, ensuring system health, incident triaging, and prompt resolutions. Additionally, you will actively participate in continuous improvement initiatives within the API integration framework. **Key Responsibilities:** - **System Monitoring & Incident Detection:** - Monitor system health using dashboards, alerts, and logs in Azure Cloud environments. - Utilize tools like Azure App Insights and Redgate SQL Monitor for proactive issue detection. - Track and triage incoming tickets, especially Critical or Sev 1 incidents reported by clients. - **Incident Management & Resolution:** - Conduct initial triage and root cause analysis, escalating issues to senior engineers when necessary. - Declare and manage Severity 1 or Severity 2 incidents, initiating War Room procedures. - Collaborate with product engineering teams for validation and resolution. - Ensure thorough documentation of incident timelines, resolutions, and preventive measures. - **Continuous Improvement:** - Propose and implement enhancements in alerting, monitoring, and escalation workflows. - Identify recurring patterns to suggest preventive solutions. - Participate in performance reviews and operational excellence responsibilities. - Contribute to API integrations updates, bug fixing, and validation testing. **Qualifications Required:** **Mandatory Skills & Experience:** - 6-10 years of experience in Production/Application Support roles, preferably in SaaS or enterprise software. - Proficient in incident management processes and escalation handling. **Technical Proficiency:** - Strong SQL skills for query optimization and data debugging. - Working knowledge of C#/.NET applications, Azure Cloud Services, Azure App Insights, and SQL Monitoring tools. - Familiarity with Azure Network configuration and troubleshooting integration issues. - Exposure to API debugging, middleware technologies, and cloud networking fundamentals. - Excellent analytical, communication, and problem-solving skills. - Ready to work in 24x7 rotational shifts, including weekends. **Preferred Skills & Qualifications:** - Experience with log analysis tools and alerting systems. - Understanding of software development and QA processes. - Previous work in a software product organization or managed services environment. - US B1/2 visa (for senior role). - Scrum agile certified. (Note: Any additional details of the company were not provided in the job description.) **Job Description:** **Role Overview:** As a Tier 3 Support Engineer at IncubXperts, you will be an integral part of the engineering and maintenance team. Your primary responsibility will be to manage real-time production issues for enterprise-grade applications, ensuring system health, incident triaging, and prompt resolutions. Additionally, you will actively participate in continuous improvement initiatives within the API integration framework. **Key Responsibilities:** - **System Monitoring & Incident Detection:** - Monitor system health using dashboards, alerts, and logs in Azure Cloud environments. - Utilize tools like Azure App Insights and Redgate SQL Monitor for proactive issue detection. - Track and triage incoming tickets, especially Critical or Sev 1 incidents reported by clients. - **Incident Management & Resolution:** - Conduct initial triage and root cause analysis, escalating issues to senior engineers when necessary. - Declare and manage Severity 1 or Severity 2 incidents, initiating War Room procedures. - Collaborate with product engineering teams for validation and resolution. - Ensure thorough documentation of incident timelines, resolutions, and preventive measures. - **Continuous Improvement:** - Propose and implement enhancements in alerting, monitoring, and escalation workflows. - Identify recurring patterns to suggest preventive solutions. - Participate in performance reviews and operational excellence responsibilities. - Contribute to API integrations updates, bug fixing, and validation testing. **Qualifications Required:** **Mandatory Skills & Experience:** - 6-10 years of experience in Production/Application Support roles, preferably in SaaS or enterprise software. - Proficient in incident management processes and escalation handling. **Technical Proficiency:** - Strong SQL skills for query optimization and data debugging. - Working knowledge of C#/.NET applications, Azure Cloud Services, Azure App Insights, and SQL Monitoring tools. - Familiarity with Azure Network configuration and troubleshooting integration issues. - Exposure to API debugging, middleware technologies, and cloud networking fundamentals. - Excellent analytical, communication, and problem-solving skills. - Ready to