Lead- HR Technology HR Operations

As a Principal responsible for leveraging new technologies and integration, you will need to possess a deep understanding of HR technologies to identify opportunities where technologies can be leveraged. You will be required to develop a framework to improve organizational needs and enhance employee experience. Your role will involve driving adoption on a national level and ensuring support for the integration of new technologies or tools that improve HR services and operations. Additionally, you will be responsible for integrating all HR systems and platforms, maintaining data accuracy and integrity, and focusing on building solutions that align with the requirements of the organization's diverse employee base. Your responsibilities in supporting employees will include supervising team members to ensure tasks are completed within Service Level Agreements (SLA). You will lead a team that serves as a primary contact for employee queries related to HR services such as benefits, payroll, policies, and other HR procedures. Providing timely, accurate, and professional responses to employee inquiries through various communication channels like phone, email, and in-person will be part of your role. Furthermore, you will assist in resolving HR-related issues or escalate more complex queries to the appropriate HR department. In terms of HR administration, you will be required to manage end-to-end transactions of the employee lifecycle on HR systems, ensuring data accuracy and timeliness. Your responsibilities will also include maintaining accurate employee records in HRIS (Human Resource Information System), processing employee changes, administering employee benefits programs, supporting the payroll process, and generating and managing reports and MIS for a workforce of 10,000+ employees. Your role will also involve assisting with the onboarding process for new hires, ensuring they are set up with necessary tools, resources, and information. You will provide support for the offboarding process, including exit interviews and ensuring all documentation and equipment are returned. As part of process improvement, you will need to identify opportunities for enhancing HR processes and workflows to improve efficiency and employee satisfaction. You will participate in the development and implementation of HR initiatives and projects such as system upgrades or process changes. Qualifications Required: - Masters degree in Human Resources, Business Administration, or a related field is mandatory - 6-10 years of experience in HR operations, HR shared services, or a related HR field - Proficiency in HRIS/HRMS platforms like Workday, SAP SuccessFactors, Oracle HCM, or similar systems - Knowledge of payroll and time management system will be preferred - Hands-on experience with system implementations, integrations, and upgrades - Familiarity with cloud-based HR solutions and SaaS models - Knowledge in advanced reporting and analytics tools such as Power BI or Tableau - Understanding of key HR metrics (e.g., attrition, employee engagement, productivity) - Experience in process automation using tools like RPA and workflow optimization - Deep understanding of service delivery models for shared services - Experience with collaboration platforms (e.g., Slack, Microsoft Teams) and their integration with HR systems - Working knowledge of Google Suite (Google Sheets, Slides) and Microsoft Office Suite (Excel, Word, PowerPoint) - Excellent communication, organizational, and interpersonal skills - Strong attention to detail and ability to maintain confidentiality - Ability to work collaboratively in a team environment As a Principal responsible for leveraging new technologies and integration, you will need to possess a deep understanding of HR technologies to identify opportunities where technologies can be leveraged. You will be required to develop a framework to improve organizational needs and enhance employee experience. Your role will involve driving adoption on a national level and ensuring support for the integration of new technologies or tools that improve HR services and operations. Additionally, you will be responsible for integrating all HR systems and platforms, maintaining data accuracy and integrity, and focusing on building solutions that align with the requirements of the organization's diverse employee base. Your responsibilities in supporting employees will include supervising team members to ensure tasks are completed within Service Level Agreements (SLA). You will lead a team that serves as a primary contact for employee queries related to HR services such as benefits, payroll, policies, and other HR procedures. Providing timely, accurate, and professional responses to employee inquiries through various communication channels like phone, email, and in-person will be part of your role. Furthermore, you will assist in resolving HR-related issues or escalate more complex queries to the appropriate HR department. In