L2 Network Support Engineer

As a Network Support Engineer L2, you will be responsible for providing support for enterprise network infrastructure with a focus on Juniper and Cisco technologies. Your role will involve troubleshooting and resolving incidents, managing network devices, monitoring performance, implementing network practices, and ensuring network availability and security. Key Responsibilities: - Provide L2-level support for routers, switches, firewalls, and WAN/LAN technologies. - Troubleshoot and resolve incidents related to routing, switching, VPN, MPLS, and network security. - Manage Juniper and Cisco network devices including configuration, maintenance, and performance optimization. - Monitor network performance, analyze logs, and identify areas for improvement. - Collaborate with L3 engineers and cross-functional teams to resolve advanced network problems. - Implement standard network practices, security policies, and change management procedures. - Support various routing protocols such as VLAN, VTP, STP, OSPF, BGP, EIGRP. - Maintain documentation of network diagrams, configurations, and troubleshooting workflows. - Participate in scheduled maintenance windows and on-call rotation. - Ensure network availability, reliability, and security in enterprise environments. Qualifications Required: - Minimum 5 years of experience in network support with expertise in Juniper and Cisco technologies. - Strong knowledge of routing and switching protocols including OSPF, BGP, EIGRP, STP, VTP, MPLS. - Proficient in troubleshooting LAN, WAN, TCP/IP, VPNs, and network performance issues. - Hands-on experience with Juniper firewalls, Cisco routers, and L2/L3 switches. - Familiarity with network administration, configuration management, and security best practices. - Relevant certifications such as Juniper Certification (JNCIA/JNCIS), CCNA, or CCNP (preferred). - Excellent communication skills and ability to thrive in fast-paced, customer-focused environments. As a Network Support Engineer L2, you will be responsible for providing support for enterprise network infrastructure with a focus on Juniper and Cisco technologies. Your role will involve troubleshooting and resolving incidents, managing network devices, monitoring performance, implementing network practices, and ensuring network availability and security. Key Responsibilities: - Provide L2-level support for routers, switches, firewalls, and WAN/LAN technologies. - Troubleshoot and resolve incidents related to routing, switching, VPN, MPLS, and network security. - Manage Juniper and Cisco network devices including configuration, maintenance, and performance optimization. - Monitor network performance, analyze logs, and identify areas for improvement. - Collaborate with L3 engineers and cross-functional teams to resolve advanced network problems. - Implement standard network practices, security policies, and change management procedures. - Support various routing protocols such as VLAN, VTP, STP, OSPF, BGP, EIGRP. - Maintain documentation of network diagrams, configurations, and troubleshooting workflows. - Participate in scheduled maintenance windows and on-call rotation. - Ensure network availability, reliability, and security in enterprise environments. Qualifications Required: - Minimum 5 years of experience in network support with expertise in Juniper and Cisco technologies. - Strong knowledge of routing and switching protocols including OSPF, BGP, EIGRP, STP, VTP, MPLS. - Proficient in troubleshooting LAN, WAN, TCP/IP, VPNs, and network performance issues. - Hands-on experience with Juniper firewalls, Cisco routers, and L2/L3 switches. - Familiarity with network administration, configuration management, and security best practices. - Relevant certifications such as Juniper Certification (JNCIA/JNCIS), CCNA, or CCNP (preferred). - Excellent communication skills and ability to thrive in fast-paced, customer-focused environments.