IVR Developer with API Development

As an IVR Developer with API Development & Cloud at FIS, you will play a crucial role in developing and customizing IVR applications for Financial Institutions and Banks. Your responsibilities will include: - Planning and coordinating all aspects of technical projects from initiation through delivery - Managing project initiation activities such as identifying contractual obligations, client needs, goals, and existing situations - Ensuring that internal technology project requirements align with operational standards and developing alternate requirements when necessary - Defining and executing project plans, project scope, activities, schedules, budgets, and deliverables - Collaborating with various teams including product development, sales, client relationship teams, technology solutions, and service delivery You should possess the following qualifications and experience: - 5-10 years of technical expertise in IVR systems and platforms such as Microsoft Co-pilot, Nuance NDF/Mix, Google Dialogflow, AWS Lex, Genesys, Avaya, and Cisco - Proficiency in VoiceXML and other IVR development tools and frameworks - Strong programming skills in languages like Java, Python, NodeJS, or C++ for IVR scripting and customization - Experience with Conversational AI projects, including intent identification and LLM development - Solid understanding of Natural Language Understanding (NLU) and Natural Language Processing (NLP) - Familiarity with cloud platforms like Azure, AWS, and Google Cloud, along with their AI/ML services - Proficiency in database management (SQL, NoSQL) and knowledge of telephony protocols (SIP, TDM) - Exposure to RPA tools, CRM systems, and customer service applications - Ability to integrate AI solutions with RESTful APIs and external services Joining FIS as an IVR Developer offers you: - An opportunity to work with the World's Leading FinTech Product MNC - Be a part of a vibrant team and build a career in the core banking/payments domain - A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities - Access to a broad range of professional education and personal development possibilities At FIS, we are committed to protecting the privacy and security of all personal information processed to provide services to our clients. We primarily follow a direct sourcing model for recruitment, and we do not accept resumes from recruitment agencies not on our preferred supplier list. Join FIS and be a part of a dynamic and innovative team in the financial services and technology industry. As an IVR Developer with API Development & Cloud at FIS, you will play a crucial role in developing and customizing IVR applications for Financial Institutions and Banks. Your responsibilities will include: - Planning and coordinating all aspects of technical projects from initiation through delivery - Managing project initiation activities such as identifying contractual obligations, client needs, goals, and existing situations - Ensuring that internal technology project requirements align with operational standards and developing alternate requirements when necessary - Defining and executing project plans, project scope, activities, schedules, budgets, and deliverables - Collaborating with various teams including product development, sales, client relationship teams, technology solutions, and service delivery You should possess the following qualifications and experience: - 5-10 years of technical expertise in IVR systems and platforms such as Microsoft Co-pilot, Nuance NDF/Mix, Google Dialogflow, AWS Lex, Genesys, Avaya, and Cisco - Proficiency in VoiceXML and other IVR development tools and frameworks - Strong programming skills in languages like Java, Python, NodeJS, or C++ for IVR scripting and customization - Experience with Conversational AI projects, including intent identification and LLM development - Solid understanding of Natural Language Understanding (NLU) and Natural Language Processing (NLP) - Familiarity with cloud platforms like Azure, AWS, and Google Cloud, along with their AI/ML services - Proficiency in database management (SQL, NoSQL) and knowledge of telephony protocols (SIP, TDM) - Exposure to RPA tools, CRM systems, and customer service applications - Ability to integrate AI solutions with RESTful APIs and external services Joining FIS as an IVR Developer offers you: - An opportunity to work with the World's Leading FinTech Product MNC - Be a part of a vibrant team and build a career in the core banking/payments domain - A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities - Access to a broad range of professional education and personal development possibilities At FIS, we are committed to protecting the privacy and security of all personal information processed to provide services to our clients. We primarily follow a direct sourcing model for recruitment, and we do not accept resumes from recruitment agencies not