IT Site Support Engineer

Role Overview: As an IT Site Support Engineer at Zscaler, you will be responsible for providing comprehensive technical support to the organization. Your role will involve efficiently troubleshooting technology-related issues, delivering hands-on technical support for systems, applications, software, and hardware, managing the lifecycle of employee equipment, and troubleshooting network connectivity issues. Key Responsibilities: - Respond promptly to IT Helpdesk requests and efficiently troubleshoot technology-related issues - Deliver hands-on technical support both in-person and remotely for systems, applications, software, and hardware - Manage the lifecycle of employee equipment, including setup, configuration, deployment, and maintenance of devices and peripherals - Install, configure, and maintain standard hardware, software, and system images as per company specifications - Troubleshoot network connectivity issues and support conference room technologies, Zoom services, and printers Qualifications Required: - Skilled in using ServiceNow for support request management and experienced with Windows, MacOS, and mobile hardware deployment - Expertise in Google Workspace, MS Office, and collaboration tools like Zoom, Slack, and MS Teams - Strong problem-solving, multitasking, and customer service abilities - Excellent communication skills with a proven track record in technical and client-focused support About Zscaler: Zscaler is a pioneer and global leader in zero trust security. The company's Zero Trust Exchange platform combined with advanced AI combats cyber threats and policy violations daily. Zscaler values transparency, constructive debate, and a culture of execution centered on customer obsession, collaboration, ownership, and accountability. The company champions an "AI Forward, People First" philosophy to empower its employees to make an impact and innovate in the cybersecurity field. Note: Omitted any additional details of the company as they were not included in the provided job description. Role Overview: As an IT Site Support Engineer at Zscaler, you will be responsible for providing comprehensive technical support to the organization. Your role will involve efficiently troubleshooting technology-related issues, delivering hands-on technical support for systems, applications, software, and hardware, managing the lifecycle of employee equipment, and troubleshooting network connectivity issues. Key Responsibilities: - Respond promptly to IT Helpdesk requests and efficiently troubleshoot technology-related issues - Deliver hands-on technical support both in-person and remotely for systems, applications, software, and hardware - Manage the lifecycle of employee equipment, including setup, configuration, deployment, and maintenance of devices and peripherals - Install, configure, and maintain standard hardware, software, and system images as per company specifications - Troubleshoot network connectivity issues and support conference room technologies, Zoom services, and printers Qualifications Required: - Skilled in using ServiceNow for support request management and experienced with Windows, MacOS, and mobile hardware deployment - Expertise in Google Workspace, MS Office, and collaboration tools like Zoom, Slack, and MS Teams - Strong problem-solving, multitasking, and customer service abilities - Excellent communication skills with a proven track record in technical and client-focused support About Zscaler: Zscaler is a pioneer and global leader in zero trust security. The company's Zero Trust Exchange platform combined with advanced AI combats cyber threats and policy violations daily. Zscaler values transparency, constructive debate, and a culture of execution centered on customer obsession, collaboration, ownership, and accountability. The company champions an "AI Forward, People First" philosophy to empower its employees to make an impact and innovate in the cybersecurity field. Note: Omitted any additional details of the company as they were not included in the provided job description.