IT Assets Management (Hardware + Software) SME

Role Overview: You will be joining as an ITAM Operations Subject Matter Expert (SME) to provide support for a client's IT Asset Management engagement. Your responsibilities will include executing day-to-day ITAM operations across Flexera ONE, Hardware Asset Management (HAM), Software Asset Management (SAM), license compliance support, and reporting. Your role will focus on ensuring high-quality data, stable platform operations, and timely deliverables. Key Responsibilities: - Monitor inventory feeds, connectors, agents, imports, and scheduled jobs for Flexera ONE operations & data loads. - Validate data latency, failures, and processing issues; follow runbooks and raise incidents as necessary. - Support platform admin tasks such as access requests, user/role changes, and configuration updates. - Track discovery coverage and scan freshness for HAM operations; support remediation of gaps. - Identify and resolve stale/duplicate/orphaned asset exceptions in Hardware Governance Support. - Maintain asset-to-contract/lease attributes and assist lease reporting. - Manage unknown/unrecognized software queues and improve recognition outcomes for Software Inventory & Normalization. - Support onboarding/testing of new data sources/connectors and long-tail visibility. - Maintain and validate entitlement records and supporting documentation for License Compliance & ELP Support. - Assist in periodic ELP runs, data validation, compliance/risk reporting, and audit evidence collection. - Validate license availability, record allocations/transfers/reclaims in Flexera for Request, Allocation & Reclaim. - Produce/refresh operational reports and dashboards, maintain exception logs, action trackers, and contribute to governance packs and insights for Reporting & Governance Support. Qualification Required: - 48+ years of experience in ITAM operations (both HAM & SAM). - Hands-on experience with Flexera ONE. - Working knowledge of hardware discovery, inventory controls, software discovery, recognition/normalization basics, entitlements, and license compliance support processes. - Strong data skills with Excel/Sheets, comfort with large datasets and reconciliations. - Good documentation skills and operational discipline, familiarity with ticketing, runbooks, and SLAs. - ITIL Foundation; IAITAM (CSAM/CHAMP) or equivalent certification. - Exposure to ServiceNow (or similar ITSM) workflows. - Experience with compliance activities for major publishers such as Microsoft, Oracle, and Adobe. Role Overview: You will be joining as an ITAM Operations Subject Matter Expert (SME) to provide support for a client's IT Asset Management engagement. Your responsibilities will include executing day-to-day ITAM operations across Flexera ONE, Hardware Asset Management (HAM), Software Asset Management (SAM), license compliance support, and reporting. Your role will focus on ensuring high-quality data, stable platform operations, and timely deliverables. Key Responsibilities: - Monitor inventory feeds, connectors, agents, imports, and scheduled jobs for Flexera ONE operations & data loads. - Validate data latency, failures, and processing issues; follow runbooks and raise incidents as necessary. - Support platform admin tasks such as access requests, user/role changes, and configuration updates. - Track discovery coverage and scan freshness for HAM operations; support remediation of gaps. - Identify and resolve stale/duplicate/orphaned asset exceptions in Hardware Governance Support. - Maintain asset-to-contract/lease attributes and assist lease reporting. - Manage unknown/unrecognized software queues and improve recognition outcomes for Software Inventory & Normalization. - Support onboarding/testing of new data sources/connectors and long-tail visibility. - Maintain and validate entitlement records and supporting documentation for License Compliance & ELP Support. - Assist in periodic ELP runs, data validation, compliance/risk reporting, and audit evidence collection. - Validate license availability, record allocations/transfers/reclaims in Flexera for Request, Allocation & Reclaim. - Produce/refresh operational reports and dashboards, maintain exception logs, action trackers, and contribute to governance packs and insights for Reporting & Governance Support. Qualification Required: - 48+ years of experience in ITAM operations (both HAM & SAM). - Hands-on experience with Flexera ONE. - Working knowledge of hardware discovery, inventory controls, software discovery, recognition/normalization basics, entitlements, and license compliance support processes. - Strong data skills with Excel/Sheets, comfort with large datasets and reconciliations. - Good documentation skills and operational discipline, familiarity with ticketing, runbooks, and SLAs. - ITIL Foundation; IAITAM (CSAM/CHAMP) or equivalent certification. - Exposure to ServiceNow (or similar ITSM) workflows. - Experience with compliance activities for major publishers such as Microsoft, Oracl