Help Desk Engineer

As a Helpdesk professional, your role involves providing first-level technical support to internal users and clients. Your main responsibilities will include resolving basic IT issues, logging tickets, and ensuring smooth day-to-day operations. - Provide Level 1 (L1) technical support for hardware, software, and network-related issues - Log and track service requests through the ticketing system - Troubleshoot issues related to Windows OS, MS Office, Outlook, printers, and internet connectivity - Escalate unresolved issues to L2/L3 support teams - Install and configure desktops, laptops, and basic software applications - Maintain IT asset inventory and documentation - Coordinate with vendors for hardware repairs and replacements - Ensure timely resolution and maintain SLA compliance To excel in this role, you should possess: - Basic knowledge of Windows OS and MS Office - Understanding of LAN/WAN and networking fundamentals - Knowledge of ticketing tools - Good communication skills (English & Hindi preferred) - Customer-orientated approach - Ability to work in rotational shifts if required Qualifications required for this position include: - Any graduate or diploma in IT / BSc IT / BCA - Basic certification (like Hardware & Networking) preferred As a Helpdesk professional, your role involves providing first-level technical support to internal users and clients. Your main responsibilities will include resolving basic IT issues, logging tickets, and ensuring smooth day-to-day operations. - Provide Level 1 (L1) technical support for hardware, software, and network-related issues - Log and track service requests through the ticketing system - Troubleshoot issues related to Windows OS, MS Office, Outlook, printers, and internet connectivity - Escalate unresolved issues to L2/L3 support teams - Install and configure desktops, laptops, and basic software applications - Maintain IT asset inventory and documentation - Coordinate with vendors for hardware repairs and replacements - Ensure timely resolution and maintain SLA compliance To excel in this role, you should possess: - Basic knowledge of Windows OS and MS Office - Understanding of LAN/WAN and networking fundamentals - Knowledge of ticketing tools - Good communication skills (English & Hindi preferred) - Customer-orientated approach - Ability to work in rotational shifts if required Qualifications required for this position include: - Any graduate or diploma in IT / BSc IT / BCA - Basic certification (like Hardware & Networking) preferred