Head/Vice President - Business Development/Sales - BPO/ITeS

As the Head /VP - Business Development /Sales in the BPO/ITes industry, you will play a crucial role in the growth and expansion of the organization. Your key responsibilities will include: - Strategic Growth Planning: You will be responsible for developing and implementing business development strategies focused on BPO service expansion, revenue growth, and market penetration in alignment with the organization's long-term vision. - New Client Acquisition: Your role will involve identifying, targeting, and securing new BPO clients across various industries such as BFSI, healthcare, travel, telecom, and retail through proactive lead generation, RFP/RFI participation, and industry networking. - Client Relationship Management: You will establish and nurture long-term partnerships with clients by acting as a strategic advisor, ensuring consistent value delivery, and maintaining high levels of customer satisfaction. - Sales Leadership & Enablement: Your duties will also include building, managing, and inspiring a high-performing business development team, setting sales targets, tracking KPIs, and driving execution across different geographies and verticals. - Industry & Market Intelligence: It will be essential for you to stay updated with BPO market dynamics, customer expectations, emerging technologies like automation and AI, and competitive positioning to tailor offerings effectively. - Bid Management & Negotiations: You will lead the end-to-end bid process, including proposal development, pricing strategies, and contract negotiations, aiming to maximize win rates and profitability. - Cross-functional Coordination: Collaboration with solution architects, operations, delivery, and finance teams will be necessary to ensure feasibility, operational readiness, and smooth client onboarding. Qualifications and Skills required for this role: - Bachelor's degree in Business Administration, Marketing, or a related field (MBA preferred). - 10-15 years of progressive experience in BPO business development or enterprise sales, with 5+ years in a senior leadership capacity. - Deep understanding of outsourcing models, outcome-based models, SLA/KPI structures, and global delivery methodologies. - Proven track record of closing mid to large-scale BPO deals across geographies. - Exceptional communication, stakeholder management, and negotiation skills. - Expertise in using CRM platforms like Salesforce, HubSpot, and data-driven decision-making. - Willingness to travel domestically and internationally for client engagements, industry conferences, and market expansion. As the Head /VP - Business Development /Sales in the BPO/ITes industry, you will play a crucial role in the growth and expansion of the organization. Your key responsibilities will include: - Strategic Growth Planning: You will be responsible for developing and implementing business development strategies focused on BPO service expansion, revenue growth, and market penetration in alignment with the organization's long-term vision. - New Client Acquisition: Your role will involve identifying, targeting, and securing new BPO clients across various industries such as BFSI, healthcare, travel, telecom, and retail through proactive lead generation, RFP/RFI participation, and industry networking. - Client Relationship Management: You will establish and nurture long-term partnerships with clients by acting as a strategic advisor, ensuring consistent value delivery, and maintaining high levels of customer satisfaction. - Sales Leadership & Enablement: Your duties will also include building, managing, and inspiring a high-performing business development team, setting sales targets, tracking KPIs, and driving execution across different geographies and verticals. - Industry & Market Intelligence: It will be essential for you to stay updated with BPO market dynamics, customer expectations, emerging technologies like automation and AI, and competitive positioning to tailor offerings effectively. - Bid Management & Negotiations: You will lead the end-to-end bid process, including proposal development, pricing strategies, and contract negotiations, aiming to maximize win rates and profitability. - Cross-functional Coordination: Collaboration with solution architects, operations, delivery, and finance teams will be necessary to ensure feasibility, operational readiness, and smooth client onboarding. Qualifications and Skills required for this role: - Bachelor's degree in Business Administration, Marketing, or a related field (MBA preferred). - 10-15 years of progressive experience in BPO business development or enterprise sales, with 5+ years in a senior leadership capacity. - Deep understanding of outsourcing models, outcome-based models, SLA/KPI structures, and global delivery methodologies. - Proven track record of closing mid to large-scale BPO deals across geographies. - Exceptional communication, stakeholder management, and negotiation skills. - Expertise